The Associate Technical Support Representative delivers excellent experiences for Agiloft customers by assisting them with technical support inquiries and ensuring a seamless experience with our software. Responsibilities include handling customer calls, submitting and updating support tickets, and performing administrative duties such as license generation, product installation, and server refreshes.

Help the world’s largest companies transform the way they work via automation, allowing their team members to achieve their full potential. As members of the Enterprise Success team, Technical Account Managers help customers achieve more than they ever have by automating the day-to-day and driving business to a higher level.

In this role, you will install, configure, and oversee the implementation of Cotiviti products at client sites, which includes managing product installation and developing programs to meet client needs. You will be the primary technical resource for Client Services, interfacing with client technical teams, delivering training, and developing requirements while coordinating and communicating with clients.

We’re looking for a proactive and customer-focused Customer Support Specialist to serve as the first point of contact for our clients. In this role, you’ll be responsible for delivering a best-in-class support experience by resolving customer issues, answering questions, and managing requests with care and efficiency.

Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective. Manage client technical questions regarding implementation, use of Belvo’s products, and product errors, etc. while seeking to improve the customer experience. Implement changes to reduce ticket volumes, increase scalability and quality of our support.