As a Customer Support Team Captain, you will focus on coaching and developing your team, ensuring they feel motivated, engaged, and equipped to provide top-tier support. You'll foster a culture of open communication and collaboration, ensuring your team has the tools and support they need to thrive. You'll also implement strategies that enhance the customer experience, drive quality, and ensure meaningful results that make a real impact.
You will drive and grow important relationships by helping our customers find new ways to use our platform. You will also directly manage and work closely with a team of Research Advisors to design, recruit, and field research projects for our customers. You will have a chance to make a real difference for Dscout’s customers and build your career in the worlds of customer success and research.