Manage the early customer journey for nonprofits, from eligibility verification to launching donation forms.
Combine customer support, onboarding, and proactive outreach to help organizations succeed.
Share customer insights with internal teams to improve activation and conversion.
This company provides an online fundraising platform that helps nonprofits and charities raise money without platform fees. It operates as a remote, fast-paced team focused on meaningful impact and professional growth.
Own onboarding and rollout, leading from kickoff to go-live across single rooftops and groups.
Drive adoption and outcomes, using data like missed-call capture and appointment set rate to prove success.
Run the operating cadence with weekly check-ins, launch reviews, and QBRs, and handle escalations as a calm, trusted voice.
Flai is building an AI-native communications platform for car dealerships, aiming to modernize a $1.3 trillion industry. They are a small, scrappy, high-trust team backed by leading VCs, with products deployed across hundreds of dealerships and rapid growth.
Design and manage scalable 'one-to-many' customer success programs for large cohorts of merchants.
Own the first 90 days of the merchant journey, creating a smooth onboarding experience and helping customers reach meaningful value quickly.
Monitor merchant health metrics and proactively identify accounts showing signs of disengagement, friction, or potential churn.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Merchant Success Associate based in India. The role focuses on helping ecommerce merchants achieve success at scale, with a remote-first working environment and collaboration with leading ecommerce and subscription businesses.