Lead HighLevel’s global Customer Success, Implementation, Adoption and Retention strategy, ensuring alignment to corporate growth, retention, and NRR goals. Serve as a key member of the broader SLT, providing strategic input on company-wide initiatives impacting the customer’s experience. Drive the transformation of the customer journey by scaling digital-first, data-driven engagement and leveraging customer automation.
Job listings
Feathr is seeking a Training & Onboarding Specialist to assist customers in the implementation process across their websites and platforms during their onboarding period. You will guide them through the initial steps of their high-level technical understanding of Feathr and help them publish their first marketing campaigns, ensuring customers successfully integrate Feathr into their marketing, and feel confident and enthusiastic about harnessing its full potential.
LifeLabs Learning is looking for a strategic and client-focused Client Success Specialist. You will lead client rollouts, onboarding and training, and ensure successful adoption of the products. You’ll be responsible for a portfolio of clients, in partnership with the Sales team, focused on Enterprise and strategic accounts. You’ll build strong relationships, resolve challenges, track key performance metrics, and drive continuous improvement.
We’re seeking a proactive and driven Customer Success Manager (CSM) to join our EMEA-focused team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across EMEA. Accountabilities include client onboarding, driving customer value, relationship management, and portfolio growth.