Remote Customer service Jobs · Onboarding

• Make outbound welcome calls to new healthcare professionals.
• Host onboarding consultations to guide healthcare professionals.
• Provide support through emails, texts, and support tickets.

Play a key role in helping SMB customers successfully adopt and realize value from the Restaurant365 platform. Deliver impactful customer experiences through both digital programs and personalized engagement. Guide SMB customers through the adoption and onboarding process, ensuring they understand how to use Restaurant365 to achieve their goals.

The Implementation team is pivotal to Aiwyn's success, delivering a great experience to customers and vendors by onboarding and educating firms on using our software modules, advising on best operational practices, and providing a transparent, supported experience as they go-live. This role involves managing the Implementation process, acting as the primary lead for interfacing with customers, configuring their system, training firms, and testing data flowing through our software.

The Implementation Manager will play a key role in onboarding new dispensary clients onto our POS platform. You’ll serve as a project owner during the pre-launch phase, guiding customers through their setup journey and ensuring a smooth, confident transition into go-live and long-term success. This role is ideal for team members who thrive in structured environments, enjoy solving problems, and love helping clients feel confident and supported as they ramp up on new technology.

As an Onboarding Expert, you’ll be the first real human healthcare professionals connect with after signing up. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference by making outbound calls, hosting consultations and answering questions. You'll be the go-to guide and trusted partner—helping healthcare professionals feel confident, supported, and ready to take their first shift.

This role ensures the successful adoption and operation of the Palette Labs platform by independent RDS partners. The Account Manager owns the entire non-technical support layer, acting as the primary point of contact for operators, guiding them from pre-launch readiness through long-term operational success. This person partners closely with the engineering team by translating partner feedback into clear product and bug tickets.