As the Bi-Lingual Associate Product Consultant, you are the “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions; delivering a consumer experience that drives unsolicited, positive “word of mouth” advertisement. Manages inbound calls from Spanish and/or English speaking consumers to resolve product and technical support issues. The position is 100% remote and requires a disturbance free work area and reliable internet service.
This is a shift-based role focusing on supporting U.S.-based customers. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our customer. You will assume responsibility for product adoption and utilization, preparing and educating customers on leveraging new features and releases while identifying opportunities to increase value and impact and building stakeholder relationships.
Assist residents with issues related to our property portal, including support for payment processing, maintenance ticket submissions, and general portal navigation. The ideal candidate will have a strong background in customer service and hands-on experience using SAP and RealPage systems within a property management environment. Responsibilities include responding to resident inquiries, troubleshooting payment issues, and collaborating with internal teams.