Serve as the primary contact for clients, addressing inquiries with professionalism. You will assist clients with onboarding, training, and system usage. You will also escalate technical issues to specialized teams when required, document client issues, feedback, and solutions in internal systems and identify opportunities for process improvement and risk reduction.
The Customer Outcomes Principal Customer Success Executive will develop C-level executive relationships and relationship management across customer accounts, ultimately improving customer outcomes through product adoption and value realization. This role involves becoming a trusted advisor to C-level client leaders, facilitating customer success from strategic planning to execution, and managing large enterprise programs.
As a Technical Support Specialist, you'll be the frontline hero ensuring our customers receive exceptional technical assistance with Eve's legal AI solutions. You'll manage critical support tickets, resolve bugs, and facilitate feature requests while maintaining our commitment to rapid response times and customer satisfaction.
PingWind is seeking a highly skilled Help Desk Customer Service Technician for the support of the Veterans Benefits Management System at the Department of Veterans Affairs (VA). This role will assist with escalated tickets from the Enterprise Service Desk (ESD) Tier 1 and support all VBMS users ranging from entry level employees to supervisors.