As a Customer Support Specialist, you'll serve as a pivotal force in Thatch's evolution, acting as a true expert on all things Thatch as you support employers, employees, and brokers. Your role is critical in connecting our engineering team with our user base, influencing both the functionality and the accessibility of our product.

As a Customer Success Engineer on the Customer Success Engineering team, you will work with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments. You will engage with customers through workshops and provide them technical recommendations to increase their Value Realization and present at Customer User Groups.