Remote Customer service Jobs • Technical

FatTail is seeking a Client Success Manager to join our Revenue Operations team. As a Client Success Manager you will act as a consultant to the client, developing a meaningful business relationship and helping to drive adoption and utilization of the FatTail platform. You will stay in tune with the needs of the client so that you can help inform and influence the development of new features, as well as continuously improve the services and support we provide to our clients.

Triage bugs and feature requests, maintaining constant communication with customers. You will analyze trends, test, and train the DevRev bot regularly, educating and empowering users. As a technical expert, answer product questions, build customer relationships, and collaborate with product & engineering on customer requirements. Think outside the box to build quicker solutions and support DevRev users round the clock. Understand customer signals to avoid churn.