Remote Customer service Jobs · Troubleshooting

As a Product Support Representative, T2, you’ll own escalated customer interactions and our collective T2 knowledge base, working closely with our Engineering team to further refine the product. You’ll also help create knowledge base articles that will supply our overall support team with additional troubleshooting resources. Dialpad’s Product T2 team plays an essential role in delivering a positive experience to our customers and fellow internal teams.

This role is focused on ensuring customers have a positive experience with end to end, including product deployment, onboarding, and ongoing support. The specialist acts as the main point of contact for customers, guiding them through product trials, answering questions, and providing technical support—particularly for Power Platform configurations.

As a Support Account Manager, you'll handle Federal customers under the Premium Support program, ensuring their success with technical support. You'll be their main contact, working remotely and reporting to the Premium Support Manager. Responsibilities include providing first, second, and third level support, troubleshooting, tracking requests, and organizing meetings with internal teams and customers. You'll need experience in L2 and L3 support and customer-facing consulting.

As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners, strengthening client relationships and promoting software adoption.

Success is a journey and as a Technical Support Specialist you are expected to provide expert support on Hostinger products and troubleshoot technical challenges via live chat and tickets that exceed customer expectations. Simplify technical issues into actionable steps, contribute to initiatives that enhance the customer experience, and help make the Kodee AI Assistant smarter. Keep updated on Hostinger product updates and look for simpler ways to deliver even better customer experiences.

Functioning as a Subject Matter Expert for Bitwarden and our suite of services, you will expand skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and/or customers. You will work with customers to solve issues, look ahead to identify solutions, provide superb customer support, assist with billing/account management, and collaborate with Sales, Marketing, Development, and Product associates.

This role isn’t just about ticking off tickets and answering emails quickly, this is about delivering outstanding levels of service to Manychat's global customers. The team is fun, kind, and empathetic. Responsibilities include providing users with an outstanding customer experience, analyzing and responding to queries via ticketing system, becoming a power user of our product, identifying cases that need to be escalated, and sharing feature requests.

As a Customer Support Specialist, you are a pivotal member of our support team, responsible for resolving a wide range of customer issues. You will leverage your deep product knowledge and problem-solving skills to provide effective solutions, ensuring a high-quality customer experience. This role involves direct customer interaction and collaboration with other teams.

The Tier One Support Analyst Intern will participate as a member of our Dairy Tier 1 Support team, focused on assisting customers with their ongoing administrative and support needs. Additional special projects may also be identified for the intern to participate in. Candidate can expect to receive/improve understanding of key aspects related to the dairy supply chain and hands-on experience with Salesforce.com’s Support Cloud solution.

In this role, you will be responsible for providing excellent customer service by resolving customer inquiries and troubleshooting product issues, ensuring customer satisfaction through effective communication and collaboration with cross-functional teams, and helping maintain a positive customer experience by ensuring prompt responses and high-quality resolutions.