Remote Customer service Jobs • Troubleshooting

Deliver superior customer service for antivirus software, handling inquiries about accounts, subscriptions, and technical issues via phone and remote sessions; assist customers with product purchases, renewals, refunds, and account-related issues ensuring smooth, high-quality service; and guide users through the installation, reinstallation, and troubleshooting of antivirus software to ensure optimal functionality and security.

Provide Level 1 & 2 technical and functional support for Lumivero’s suite of products via email, chat, phone, and social media channels. Collaborate with engineering to identify, test and fix software issues. Learn about the program admins and their objectives, serving as the liaison between customer base and different teams. Contribute to the internal and member facing knowledge base.