Remote Customer service Jobs · Troubleshooting

• Act as a technical resource to our customer base for HighLevel’s suite of software features.
• Troubleshoot product issues and support software solutions, preferably within the technology industry.
• Provide exceptional customer service inclusive of excellent communication and responsive follow-through.

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.

• Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord.
• Use technical ability to master trading platforms, internal tools, and proprietary systems.
• Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.

Topstep is an engaging working environment which ranges from fully remote to hybrid. They foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.

• Be the first point of contact for users needing help, providing solutions for the best Calendly support experience.
• Take a consultative approach to problem-solving and maintain fantastic written communication skills.
• Become a Calendly product expert, understand use-cases, scheduling industry, and patiently empathize with customers.

Calendly is a popular scheduling platform. They empower millions to schedule meetings efficiently, experiencing exciting product growth now, fostering a collaborative environment where employees grow and excel.