As the first point of contact, the Customer Support Specialist will address client questions and troubleshoot problems, offering support through live help calls, responding to support chats or emails, onboarding assistance, and follow-ups. In addition, they will contribute to company growth by creating and updating help articles.

You'll develop expertise in our platform and become a subject matter expert for our customers, keeping on top of updates in each release, use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues, and answer chats, emails and phone calls throughout the day, to provide responsive live support.

Respond to customer inquiries via phone, email, and live chat in a professional and timely manner. Investigate, troubleshoot, and resolve client issues related to our product/service, escalating complex issues when needed. You will document interactions in the CRM and help customers understand product benefits within a driving, zero-bullshit culture.

As a member of Trainual's top-tier customer support team, you'll be essential to the success of our best-in-class business playbook software, acting as a technical problem solver and customer advocate. You'll manage inbound customer communication, troubleshoot complex problems, and handle billing inquiries. Success is measured by responsiveness, customer satisfaction, and technical problem-solving skills.

You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will be providing frontline support to users, including but not limited to teachers, administrators, and coaches. Provide advanced technical support for escalated issues from Tier 1 support teams and troubleshoot complex technical problems.

Provide timely and world class customer support to users via multiple channels, managing incoming support cases by prioritizing based on severity. An ability to handle clients with a high level of confidence during all interactions is key, alongside LTHC Industry and PCC Platform Experience.

Build rapport with clients and providers, providing customer experience through researching billing and claims, answering general questions, setting expectations related to SonderMind, and giving technical support for the platform. Customer Success Specialists use customer service and time management skills to complete tasks and are held accountable to individual metrics.

As a Tier 1 Customer Support Specialist, you will be Sagent's first point of contact tasked with providing a professional client experience. You'll troubleshoot and resolve customer issues. This is an excellent opportunity for those that thrive in a fast-paced environment, are passionate about customer service, and are looking to grow within our organization.

You'll be supporting utility and CCA partners across the US and Canada as they launch and grow residential EV charging programs. Resolving any issues EV drivers face via phone, email or chat support as they participate in utility programs related to charging, data collection and incentive administration. Please note this role will include evening and weekend support.

As a Customer Service Representative, you will be the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs, guiding them from enrollment through graduation with a "second-to-none" work ethic and an upbeat attitude, maintaining Beyond’s white glove service standard by responding promptly to client requests and exceeding expectations.