Formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Designs, builds, and tests Applications to address complex business requests. Analyzes business and user needs, documentation of requirements and workflows. Troubleshoots and fixes complex application issues.

Responsible for supporting a large Mainframe payroll application. Candidate will be trained under 1st shift and then move to 2nd shift for full support. Excellent troubleshooting and communication skills are needed.

The Support Analyst will own, troubleshoot, diagnose, and resolve problems to successful closure, ensuring timely escalation where necessary. They will assist colleagues, communicate efficiently across a Global team, and demonstrate excellent analytical and problem-solving skills. The role requires resourcefulness, organization, and a passion for providing service excellence.

The Technical Support Engineer provides frontline technical support to customers using Magnet products, delivering world-class support through live chat, email, web, and phone channels. Responsibilities include maintaining case health, collaborating cross-functionally, contributing to a customer-facing knowledge base, and sharing knowledge with peers.