Drive customer happiness through showing customer value; own reducing friction on the path to value and answer key questions like “How can our AI Assistant more effectively contribute to customer happiness?”
Deliver against retention metrics including Net Revenue Retention, product engagement, and NPS; break these into metrics your squad can directly influence, and call your shots on what experiments will lead to the desired outcomes.
Embed AI thoughtfully into the product experience so our customers experience a seamless and intelligent helper, faster workflows, and better results without needing to become AI experts themselves.
Foster a deep understanding of our customers and their workflows through research, data analysis, and direct engagement.
Own and evolve Affinity's chat product and the agentic experiences we build on top of it, from early research and prototyping.
Develop product strategy for your ownership area, including business cases, success metrics, and a clear point of view on where AI creates genuine value.
Affinity is the relationship intelligence CRM platform trusted by private equity, venture capital, and investment banking professionals to unlock the power of their network. With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals.
Set and articulate the vision, especially around AI by defining, championing, and evangelizing the future direction.
Drive strategy and execution through creating a roadmap, breaking down the vision into actionable steps, and delivering across 5+ engineering teams.
Deliver tangible impact executing with urgency, ensuring we innovate rapidly and exceeding business goals.
Yelp empowers millions of small and local businesses to manage their online presence and connect with customers. They offer unique tools and insights designed specifically to help them grow, and their Product and Engineering teams work closely with local businesses to understand their needs and deliver innovative solutions that drive success.
Moveworks was founded in 2004 with the vision to transform how we work. Today, we are a global market leader brining innovative AI-enhanced technology with over 8,100 customers, empowering organizations to find smarter, faster and better ways to work.
Define and drive the strategy for redesigning Life360's development experience for an AI-native world.
Design how humans and AI work together, defining collaboration patterns and guardrails.
Drive employee adoption of AI-native practices across the company, working with the people team on cultural change.
Life360 is a technology company with a mission to keep people close to the ones they love through its mobile app, Tile tracking devices, and Pet GPS tracker. They have over 500 remote-first employees and are dedicated to innovation and customer satisfaction.
Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
ServiceNow's cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. With innovative AI-enhanced technology, they serve over 8,100 customers, including 85% of the Fortune 500®.
Own the AI product roadmap; define, prioritize, and sequence AI-powered capabilities; balance quick wins against foundational investments.
Drive discovery and validation; work directly with brokerages and agents to identify high-value workflows ripe for AI; run pilots, measure outcomes, and iterate based on real usage — not assumptions.
Ship proofs-of-concept and MVPs; partner with our AI engineering team to take capabilities from prototype to validated product; write specs, define success metrics, and manage the build-measure-learn loop.
Lone Wolf Technologies is the leading software platform for residential real estate, powering transaction management, back-office operations, accounting, and brokerage intelligence for 10,000+ brokerages across North America. They sit at the center of the real estate transaction and manage billions of dollars in commission data, giving Lone Wolf a unique data advantage as the industry enters its AI era.
Serve as the primary post-sales point of contact for a variety of small business customers
Develop a deep understanding of each customer's business objectives and industry challenges.
Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.
Podium brings AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses, they capture and convert leads 24/7. They have been recognized as the Best AI Implementation by Inc. Magazine.
Own the strategy, roadmap, and execution for a portion of our core SaaS product.
Balance 0→1 product bets with high-leverage incremental improvements, knowing when to invest big and when to right-size.
Drive AI into the product in ways that genuinely improve outcomes for providers and families.
Brightwheel is the largest, fastest growing, and most loved platform in early education. It is trusted by millions of educators and families every day. Their team is passionate, talented, and customer-focused, and a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.
Own the quality, consistency, and effectiveness of the CareMessage experience across customers, partners, and grant-funded programs.
Ensure that customers and ecosystem partners are successfully onboarded, engaged, supported, and enabled to realize value from the platform.
Lead multiple customer-facing functions and programs, including Professional Services, Customer Success across segments, Workforce Enablement, Partner Success.
CareMessage is dedicated to advancing health equity. They focus on scaling its CX function non-linearly—growing our ability to serve more customers per team member through thoughtful use of digital engagement, AI-augmented workflows, and scalable enablement infrastructure.
Own NRR, retention, and onboarding outcomes across the Customer Success organization.
Build and scale CS through AI, automation, and systems thinking.
Design and evolve engagement models across customer segments.
Customer.io's platform allows over 7,500 companies to send billions of emails, push notifications, in-app messages, and SMS every day. They power automated communication, helping teams send smarter, more relevant messages using real-time behavioral data; they value empathy, transparency, and action.
Own the product roadmap from pre-launch through scale, balancing zero-to-one innovation with one-to-100 optimization.
Design AI-first product experiences that leverage agentic capabilities, conversational interfaces, and personalized recommendations to deliver exceptional consumer value.
Build and execute strategies to drive member activation and long-term retention in both B2C and B2B2C contexts.
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. They have over 700,000 members across three continents and have raised more than $500 million from leading investors.
Drive Post-Sales Success: Own the customer’s post-sales transformation, aligning offerings to goals.
Collaborate Strategically: Partner with Account Executives to create pre- and post-sales strategies.
Mitigate Risks and Drive Value: Proactively identify risks and develop strategies to overcome them.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers. Their cloud-based platform connects people, systems, and processes to empower organizations in finding smarter ways to work.
Own the post-implementation relationship for a portfolio of 10-20 strategic accounts, driving product adoption.
Build and maintain relationships across the full buying committee, including CIOs, CDOs, CMOs, Engineering, Privacy & Legal stakeholders.
Quantify and communicate the business impact of Transcend in concrete terms, leveraging Business Reviews to validate numbers, not narratives.
Transcend provides a compliance layer for customer data, enabling enterprises to activate AI responsibly. They are building a platform that makes data governance, privacy compliance, and AI oversight seamlessly integrated across the tech stack and are backed by top-tier investors.
Bring best-in-class lifecycle and subscription strategies to our customers
Help turn Stay AI into a true retention growth partner, not just a platform
Stay AI helps high-growth ecommerce brands build, scale, and optimize subscription programs. They work with leading Shopify brands to drive subscriber growth, retention, and revenue through smarter lifecycle strategies. They are dedicated to their work, but equally committed to celebrating their achievements.
Serve as the link between market reality, customer intelligence, business strategy, product investment, and go-to-market execution.
Build and maintain a continuous, high-quality intelligence loop drawing insights from customers, prospects, analysts, and partners.
Equip marketing, sales, partners, and customer success with the narratives, content, and tools to win, retain, and expand.
Agiloft is a global leader in data-first contract lifecycle management (CLM) software, helping organizations manage the end-to-end contract process. They have nearly 100% satisfaction with initial implementations and 97% of customers renew every year, creating a vibrant and successful company.
Own and execute the Customer Support strategy aligned with business growth and customer expectations.
Lead the design and rollout of AI-powered and automation-first support workflows.
Define and own KPIs, scorecards, and dashboards to improve customer satisfaction and performance.
iRESTORE provides innovative solutions in the wellness and beauty space, aiming to restore confidence by offering safe and effective health and beauty improvement solutions. They foster a culture built around forward-thinking, problem-solving, open communication, continuous learning, and ownership.
Define and drive the strategy and evolution of Vanilla’s product platform.
Shape how AI transforms advisor workflows while ensuring our products are trusted and accurate.
Lead a small Product Manager and UX Designer team, setting direction and driving alignment.
Vanilla is an AI-powered estate advisory platform transforming wealth transfer across generations. They unify scenario modeling, client visualization, and document creation into one digital experience with a distributed team across the U.S., embracing flexibility and close connection.
Lead, coach, and grow a high-performing CS team, including managers and individual contributors.
Build and refine global CS playbooks that drive onboarding, time-to-value, product adoption, expansion, and renewal.
Own CS operations: processes, forecasting, documentation standards, and effective use of CRM / CS platforms.
DroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a unified system, DroneDeploy allows critical industries to operate with speed and confidence. At DroneDeploy, we thrive in a mostly remote-first culture rooted in innovation and impact.
Own product launch execution by developing comprehensive GTM activities, including clear positioning, messaging, and value propositions.
Manage the cadence and content of customer-facing communications, ensuring a consistent and effective communication flow.
Create the necessary messaging and materials for each launch, including customer-facing content, in-product messaging, and supporting collateral.
Katana is a remote-first SaaS company that builds powerful inventory and manufacturing software for businesses that make and sell physical products. They have a 100+ person team across 15+ countries and take an AI-first approach to eliminate repetitive tasks and allow their team to focus on creative and impactful work.