Assist with the deployment, end user support, implementation, data migration, and training for internal ConnectWise software suite for employees across all New Era locations domestically in the US and internationally. Provide application support to all internal users of ConnectWise, related integrations, and supporting applications, ensuring that requests are responded to and resolved within SLAs.

Enable Lime's employees to do their best work in the Sr Service Desk Analyst role providing support to Lime’s internal users, ensuring our technology helps the completion of business tasks. Oversee the support queue, prioritize requests, create and maintain documentation, and actively resolve end user requests. The Sr Analyst is an escalation point to the other service desk analysts on the team, helping resolve complex issues and setting an example for customer interactions.