Provide Tier 2 and Tier 3 technical support for the RFMSS (Range Facility Management Support System) and ATMC (Army Training Management Capability) applications within the Army Training Information System (ATIS). This role is ideal for individuals with strong problem-solving skills and a passion for delivering high-quality customer service while supporting mission-critical applications for the U.S. Army. The successful candidate will also be able to support manual testing and support transition to automated testing for all of ATIS.
Job listings
Steering procedures to solve complex major problems in the task area. Analyzing potential or existing incidents (root cause analysis) within the scope of the problem management process. Defining and tracking appropriate measures and developing workarounds to avoid the recurrence of incidents. Defining and placing requests for change. Communicating and transferring information to all stakeholders, including management, and, if necessary, initiating escalation procedures. Functionally steering all relevant service providers. Designing, implementing and checking quality assurance measures. Being involved in strategic design requirements related to the problem management process. Practicing knowledge management.
$140,000–$218,000
USD/year
The ServiceNow Platform Architect is a strategic technical leader responsible for designing and governing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role works closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, ensure architectural best practices, and drive digital transformation initiatives.