Resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support.
Execute onboarding, offboarding, and access management in Okta, and administer the Mac fleet in Kandji.
Maintain IT asset inventory and lifecycle, and adhere to security and compliance processes for SOC 2, ISO 27001, and HIPAA.
Forma provides a global lifestyle benefits platform that enables companies to offer competitive benefits packages with more employee choice and flexibility. Forma serves hundreds of renowned companies and nearly 1 million employees worldwide, and has been recognized as a Great Place to Work.
Define and lead the company's IT strategy, creating a 12–24 month roadmap aligned with business priorities and growth plans.
Establish accountability and process discipline across the organization, driving adoption of standards and controls.
Partner with leadership to identify risks and opportunities, and drive a company-wide tooling strategy that is scalable and cost-effective.
Tekmetric is the all-in-one cloud platform for auto repair shops, simplifying operations so shop owners can focus on service and growth. Founded in 2017 in Houston, the company has grown from a single shop's vision to an industry leader with a community-driven, values-first culture.
Manage L1 escalations, access provisioning, and complex technical requests within set SLAs.
Take full ownership of identity and access governance, onboarding/offboarding, and incident response.
Drive automation of manual processes using scripts, APIs, and integration tools like Zapier or n8n.
Fundraise Up is a global fundraising platform that helps nonprofits increase donations through a fast, accessible checkout experience. The company has 160+ product team members distributed across Europe and is recognized for its 4.9/5 product rating and work with leading global NGOs.