Remote Information technology Jobs • JIRA

As a Tier 1 Support Engineer at ShipHero, you will work with a range of responsibilities including partnering with users to troubleshoot, identify bugs, and provide workarounds; providing Engineers with details on bugs identified for the resolution of complex issues; documenting and managing Ticketing System based communication with customers; and writing and developing internal resources.

Engage in defining integration requirements and bringing scalable solutions to life by working closely with customers and internal teams. You'll design and implement API-based solutions using modern integration platforms like Workato. The role blends technical acumen with a passion for excellent service, and offers the opportunity to leverage AI tools to improve integration efficiency and standardization across our platform.

Play a crucial role in ensuring smooth operations of the Airspace platform, serving as a key liaison between users and internal teams. This hands-on position requires a proactive individual who can effectively address production support needs for both internal and external users. Primary responsibilities include analyzing, researching, and resolving customer support issues.

The Systems Administrator provides best-in-class technical support for the infrastructure that hosts the Veeva Vault application, an innovative cloud-based software solution used by the Life Sciences industry. As a member of the European TechOps Team, the Systems Administrator will provide a high level of technical support for our Amazon Web Services (AWS) infrastructure. You will build and configure new infrastructure and contribute towards process automation through scripting.

This position is primarily responsible for managing and providing Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platforms. Answers all inbound client inquiries via Salesforce Ticket and/or call and quickly resolves issues for our customers.