As the Senior Telecom Engineer, you will play a vital role in delivering high-quality voice call capabilities for advanced call and contact center solutions, serving as the technical expert responsible for designing, deploying, and maintaining our clients’ global voice infrastructure, impacting millions of users worldwide.
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We are looking for an SBC Support Engineer to join our US client remotely and transform customer experience systems from traditional call centers to an omnichannel platform, supporting consumers, providers, and agents with evolving features. Your responsibilities include incident, problem, and change management, support for high priority issues, SBC-related changes, call tracing, and health checks of the SBC environment.