Remote Information technology Jobs

Join the Payer Health Plan Customer Support team as a Sr Systems Analyst working with enterprise customers of Veradigm Comprehensive Submissions Encounter Management Platform, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include taking a proactive leadership role working with the engineering team and customers to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Veradigm Comprehensive Submissions Encounter Management Platform.

This position is needed to support our customers’ use of the Twilio platform and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. This position also includes rostering with shifts that could include weekend days.

The System Support Specialist is a critical part of our Healthcare IT team, with the expertise to support radiology systems and applications. This role involves troubleshooting, system maintenance, and collaborating with radiologists, IT teams, and clinical staff to ensure seamless system functionality.

The Production Support Engineer will be responsible for triaging and resolving application issues, configurations, and bugs across various platforms, including Salesforce, AWS Managed Services, APIs, EHR systems, and ETL/Data Pipelines. This role requires strong technical skills, problem-solving abilities, and a customer-focused mindset.

As Technical Support Manager, you'll lead our highly skilled Technical Support team covering the EMEA and APAC time zones. Your team engages closely with customers, providing everything from basic database administration support to deep technical troubleshooting across Timescale products, Postgres databases, Timescale Cloud, and our emerging AI-driven solutions. You'll actively mentor and develop your team, ensuring exceptional technical support and high customer satisfaction.

Working within Digital Health, a Shared Health service, to facilitate the improvement and enablement of healthcare delivery transformation through the use of information and communication technology. The focus is to provide efficient, effective information management and communication technology processes across the provincial health sector.

As an IT Support Analyst, you will provide comprehensive technical support to our fully remote workforce, ensuring a seamless and secure user experience across systems and devices. Leveraging your proven experience in IT support, you’ll resolve a wide range of technical issues while delivering an exceptional level of customer service that fosters user satisfaction and trust. This role offers the opportunity to grow into broader infrastructure or security responsibilities while serving as a dependable point of contact for our internal teams.