Grafana Labs is looking for an Engagement Manager passionate about driving successful business outcomes for customers in the observability space. Engagement Managers are project leaders who set and execute the direction of customer engagements. They influence the customer and internal teams to manage and deliver Grafana technologies that realize customer business objectives.
Own and execute the strategic plan for your product categories, including top-line growth and contribution margin performance. Lead cross-functional collaboration across merchandising, sourcing, marketing, inventory, and logistics to optimize category health and business outcomes. Identify and eliminate bottlenecks that inhibit category growth—personally diving into execution when necessary.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth.If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
Core to how Leading Edge builds community and moves the field forward, this role will lead all aspects of our gatherings, from strategic logistic design to flawless execution. This person will be an exceptional project manager, a creative event planner, and a deeply collaborative colleague—someone who is energized by both the big picture and the smallest details. Jewish literacy is essential, as is a proactive communication style and the ability to manage multiple priorities with grace.
The Senior Director of Contact Center & Patient Experience is responsible for the strategic direction, operational leadership, and overall performance of the contact center within a healthcare revenue cycle environment. This role ensures exceptional patient experience while aligning operations with enterprise-level RCM goals such as cash acceleration, call resolution, and brand loyalty. The Senior Director is accountable for operational efficiency, service excellence, technology adoption, and continuous improvement.
Lead the operational engine behind our contract renewal motion. This role is pivotal to improving revenue retention and efficiency across the customer lifecycle. Partner cross-functionally to streamline workflows, enhance reporting and insights, support pricing governance, and embed best practices into systems and processes. Your work will directly support leadership visibility, operational excellence, and financial predictability.