The Product Operations Leader will serve as functional COO of Kraken Canada, owning operational execution. This role blends hands-on product delivery with strategic oversight, supporting Trade Operations and overseeing operations of MTL-licensed entities in the US. The leader will be the connective tissue between multiple departments, ensuring regulated products go to market smoothly and scale reliably.
Job listings
Drive user growth strategies across Web3 products, including wallet adoption, DeFi engagement, GameFi participation, and NFT transactions. Implement initiatives to enhance user acquisition, retention, and satisfaction. Work closely with development, product management, marketing, and sales teams to ensure cohesive strategies and successful product launches.
Assist in daily operations of Gate Card products. Handle business partner's requests and follow up with internal requests to business partners. This involves working closely with internal business, finance, compliance, and customer service teams for operational issues of existing partners. Monitor customer-related requests on a day-to-day basis and provide ad-hoc summaries and handling procedures.
Unlimited PTO
As a Creative Operations Manager, you will build and scale the systems that power our in-house creative and marketing teams. This role will establish the infrastructure that enables speed, clarity, and quality by owning everything from workflow design to capacity planning.