In this role, you will work directly with the CS Operations Manager and CS Leadership to build out best-in-class Data Analytics, Systems, and Enablement Tools to enable the CS team to provide the best experience to Samsara’s customers. This role requires strong business acumen, a passion for scaling organizations and streamlining operations.
The Manager of Customer Success (CS) Operations & Strategy will enable operational excellence and drive strategic initiatives impacting Net Dollar Retention (NDR), customer growth, and retention. You'll lead process optimization, reporting, systems support, and special projects, bridging strategy and execution to elevate the Customer Success function.
Lead the operational engine behind our contract renewal motion. This role is pivotal to improving revenue retention and efficiency across the customer lifecycle. Partner cross-functionally to streamline workflows, enhance reporting and insights, support pricing governance, and embed best practices into systems and processes. Your work will directly support leadership visibility, operational excellence, and financial predictability.