Remote Operations management Jobs • Gainsight

This role will architect and continuously refine the strategy, processes, and insights that power Customer Success at scale. You will own the operating model—tools, data, programs, and communications—that keeps our CS teams efficient, transparent, and relentlessly focused on member and customer outcomes. This cross‑functional leadership role partners closely with CS leadership, Sales, Marketing, Data Science, and Product.

Looking for a Manager, Mid-Market Customer Success to join our Customer Success team. You will be responsible for team leadership, coaching and development, strategic account management, escalation handling, cross-functional collaboration and customer advocacy. You will regularly observe CSMs and provide real time feedback, identify gaps and trends across the team and provide feedback to leadership on solutions.