The EU Financial Crime Customer Operations team is at the heart of how they protect Monzo EU and its customers from financial crime like fraud and money laundering. Responsible for managing the personal and professional development of their team members, providing technical coaching on financial crime tasks. Individuals with a blend of experience in preventing financial crime and team leadership supervise screening their customers as well as anti money laundering investigations.
Oversee a team of skilled professionals delivering client-facing projects with excellence. Lead cross-functional teams to execute high-value client engagements driving strategic planning, precise scoping, competitive pricing, and flawless delivery. Champion growth opportunities, ensure measurable business outcomes, and manage engagement lifecycles through successful closure.
This role requires a strategic mindset and exceptional analytical skills to forecast volume, demand, plan capacity and align workforce availability with the needs of the business. This role will focus on managing inbound and outbound call forecasting, capacity planning, scheduling efficiency and managing a team that is focused on real time adherence, trend analysis, and enhancing customer experience through data-driven insights.