- Undertake remote data collection, management, and initial analysis of Hitachi Vantara diagnostic data, including remote health checking and microcode management.
- Schedule and deploy remote microcode upgrades to proactively maintain product health and collaborate with customers and partners to review results and provide guidance.
- Contribute to the Technical Knowledge Base by documenting problems and solutions, escalate cases to specialist teams when required, and support the HRO function and operational escalations.
Hitachi Vantara is the data foundation trusted by the world's innovators, providing resilient, high-performance data infrastructure that enables customers to automate, optimize, and innovate. It is a diverse, global team of innovators who work on meaningful solutions to complex challenges, fostering an inclusive culture based on mutual respect and merit.