In this role as Sr. Machine Learning Engineer, you will play a critical role in developing and deploying machine learning models that drive care personalization, treatment recommendations, and automation across our platform. Your work will directly impact MedMatch, our AI-powered system that enhances provider-patient interactions, optimizes treatment recommendations, and expands into new verticals.
The Principal AI Engineer will design, build, and operate the core ML/AI systems that power self-service, agent assist, knowledge automation, routing, summarization, and safety/observability tooling to deliver improvements in CSAT, deflection, MTTR and agent productivity. You will lead the technical vision and delivery for AI systems across the Customer Success & Support portfolio.
Seeking a hands-on and technically strong AI Product Engineer to guide the design and delivery of intelligent solutions across our unified care coordination, claims management, and patient engagement platforms. This role combines software engineering expertise in AI/ML system design, full-stack development, and a practical focus on data-driven insights that improve patient management and operational efficiency.
ServiceNow is seeking an innovative and experienced Enterprise Architect, AI Search to lead the next phase of AI powered search for our employee and customer-facing search capabilities. You will drive the design and implementation of scalable, intelligent, and high-performance search systems across our platform — focusing on relevance, accuracy, personalization, and AI-enhanced discovery.