Research, draft, and publish clear, user-centric product support articles and release notes for Neon One's platform.
Partner with Instructional Designers to co-develop interactive materials for the Neon One Academy, aligning documentation with educational courses.
Translate complex software mechanics, APIs, and workflows into actionable steps optimized for both human readers and AI retrieval systems.
Neon One provides intuitive software solutions for small and mid-sized nonprofits, leveraging technology to build vibrant communities of generosity. They are a leader in the nonprofit software space since 2004, with a culture powered by empathy, innovation, and a fully remote team.
Develop and maintain comprehensive ServiceNow documentation, including SOPs, runbooks, and knowledge base articles.
Collaborate with program teams and subject matter experts to document platform operations and ITSM processes.
Manage documentation standards, version control, and a knowledge repository to support continuous improvement.
The company is a partner organization that provides technical documentation and support for federal ServiceNow environments. It is a remote-friendly, collaborative team focused on government technology programs.
Create clear, concise, and accurate technical documentation, including user manuals, guides, help files, and white papers.
Collaborate with engineers, product developers, and subject matter experts to ensure technical accuracy and relevance.
Maintain and update documentation, applying document-control and quality standards to support evolving products.
Agile Defense provides adaptive innovation and technology solutions to support U.S. national security and critical civilian missions. The company values a culture built on the 6Hs—Happy, Helpful, Honest, Humble, Hungry, and Hustle—and treats employees as family.