Supervise a team of Patient Success Specialists, assisting patients with test status updates, portal issues, and coordinating redraws.
Manage inbound calls and live chats to deliver timely support, while collaborating with cross-functional teams to resolve inquiries.
Contribute to process improvement initiatives to enhance the patient experience and ensure team exceeds KPIs.
Natera is a global leader in cell-free DNA testing, specializing in oncology, women's health, and organ health. The company operates with a team of highly dedicated professionals from world-class institutions, fostering a culture of caring and growth.
Support the Genetic Counseling team by collecting follow-up data and liaising with other departments.
Assist with data collection for internal projects, product development, and abstracts.
Coordinate student rotation schedules and handle sample collection kits and patient queries.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. The team includes highly dedicated professionals from world-class institutions, fostering a hardworking and collaborative culture.
Leverage multiple information sources, including LIMS, to review pathology tissue samples for accuracy and completeness.
Interpret pathology reports and clinical notes to perform light data entry for each tissue sample.
Collaborate with team members to resolve discrepancies and ensure timely resolution of non-conforming samples.
Natera is a global leader in cell-free DNA testing, focused on oncology, women's health, and organ health. The company employs a team of dedicated professionals from world-class institutions, with a culture of collaboration and care.
Oversee multiple functional areas within the RCM department including scheduling, eligibility, prior authorizations, and billing.
Review daily and monthly performance metrics to ensure service level agreements are met.
Collaborate with regional and line management to provide seamless interface with patients and external customers.
Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering advanced O&P solutions and clinically differentiated programs. With 160 years of clinical excellence, Hanger's employees touch thousands of lives daily, helping people achieve new levels of mobility and freedom.
Respond promptly to customer inquiries and serve as lead contact for accounts, documenting all interactions and resolutions.
Build rapport with accounts, patients, and Sales to resolve missing information and ensure turnaround times are met.
De-escalate customer behavior, maintain professionalism, and resolve escalated issues via telephone and electronic channels.
Natera is a global leader in cell-free DNA (cfDNA) testing dedicated to oncology, women's health, and organ health, aiming to make personalized genetic testing part of the standard of care. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Monitor technical aspects of SGS Natural Resources, Energy, North American Operations in conjunction with Quality Management System and ISO/IEC 17025 requirements.
Establish and maintain lean and effective method validation, verification, and consistency to align with technical requirements.
Support corrective actions, liaise with site operations and quality managers, and contribute to training technical staff.
SGS is the world's leading testing, inspection and certification company, recognized as the global benchmark for sustainability, quality and integrity. With 99,600 employees operating a network of 2,600 offices and laboratories, they work together to enable a better, safer and more interconnected world.