Respond to customer inquiries and complaints regarding missing samples, test results, and other issues via phone and electronic channels.
Obtain and evaluate relevant information to handle inquiries, perform customer verifications, and escalate unresolved issues.
Support sales team with account setups, orders, and tracking, while maintaining familiarity with all genetic tests.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions, fostering a culture of hard work and growth.
Partner with internal and external customers via phone and digital channels to secure missing information for processing test samples.
Resolve customer inquiries and escalations regarding missing or delayed test samples and result reports.
Maintain working knowledge of all Natera genetic tests, required samples, turnaround times, and patient health information.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Respond promptly to customer inquiries and serve as lead contact for accounts, documenting all interactions and resolutions.
Build rapport with accounts, patients, and Sales to resolve missing information and ensure turnaround times are met.
De-escalate customer behavior, maintain professionalism, and resolve escalated issues via telephone and electronic channels.
Natera is a global leader in cell-free DNA (cfDNA) testing dedicated to oncology, women's health, and organ health, aiming to make personalized genetic testing part of the standard of care. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Supervise a team of Patient Success Specialists, assisting patients with test status updates, portal issues, and coordinating redraws.
Manage inbound calls and live chats to deliver timely support, while collaborating with cross-functional teams to resolve inquiries.
Contribute to process improvement initiatives to enhance the patient experience and ensure team exceeds KPIs.
Natera is a global leader in cell-free DNA testing, specializing in oncology, women's health, and organ health. The company operates with a team of highly dedicated professionals from world-class institutions, fostering a culture of caring and growth.
Leverage multiple information sources, including LIMS, to review pathology tissue samples for accuracy and completeness.
Interpret pathology reports and clinical notes to perform light data entry for each tissue sample.
Collaborate with team members to resolve discrepancies and ensure timely resolution of non-conforming samples.
Natera is a global leader in cell-free DNA testing, focused on oncology, women's health, and organ health. The company employs a team of dedicated professionals from world-class institutions, with a culture of collaboration and care.
Reviewing time-sheets for accuracy and reconciling discrepancies.
Validating data accuracy through periodic audits.
Resolving inconsistencies by contacting the source for clarification.
We are a national organization dedicated to nurturing children with autism and special needs through applied behavior analysis. With 20 years of clinical insights, we have a caring team focused on personalized treatment plans.
Maintain data coverage dashboards and ensure therapy area alignment with client needs.
Become a subject matter expert on conference and clinical trial data across regions.
Create and maintain HCP profiles using secondary research and structured data synthesis.
H1 provides a platform that leverages data and AI-technology to unlock medical insights, aiming to inform every doctor interaction globally and improve health equity. The company is mission-driven with a focus on healthcare data and innovation, though specific size details are not mentioned.
Creates and maintains project timelines in MS Project or similar systems, ensuring accurate updates and distribution to team members.
Coordinates internal and external meetings, prepares agendas, takes minutes, and files documentation in the Trial Master File.
Manages study-specific training, system access, and supplies, while supporting team communications and vendor coordination.
Precision for Medicine is a Clinical Research Organization specializing in precision medicine, combining novel trial designs, operational expertise, and advanced biomarker analytics to advance oncology and rare disease treatments. The company fosters a collaborative, detail-oriented culture with a focus on professional growth and teamwork.
Verify data from source documents according to established procedures and rules.
Assemble files and prepare necessary information while ensuring compliance with rules and guidelines.
Complete timesheets weekly and follow ISO requirements.
LexisNexis is a data and analytics company serving customers in more than 150 countries with 10,500 colleagues. They design solutions that help customers increase productivity, improve decision-making, and be more successful.