Customer Support & Analytics Representative

About the Role:

• Serve as the first point of contact for phone and email inquiries from internal and external contacts.
• Answer questions related to product information and resolve issues with a professional communication style.
• Work collaboratively in a team-oriented environment while managing time effectively.

Responsibilities:

• Cross-train and adapt to a variety of functions to ensure comprehensive support coverage.
• Maintain a high standard of professional ethics and attention to detail.
• Utilize strong PC skills, including Microsoft Office and advanced Excel, for reporting and analytics.

Qualifications:

• High school diploma or equivalent; some college preferred.
• Prior customer service experience preferred, with excellent organizational and prioritization skills.
• Strong Excel proficiency required; SAP and MARC experience preferred.

Additional Information:

• Salary is $41,225 per year, with eligibility for bonus or profit share.
• This position can be office-based or remote, with regular hours Monday–Friday 8:30am–5:00pm.
• Penguin Random House is an Equal Opportunity Employer committed to diversity.