Support accounts as the operational point of contact between customers and internal service delivery teams.
Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers.
Handle daily workflows to meet KPI and QA metrics; accurately document all work and customer interactions.
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide.
Answer customer calls and assist with troubleshooting web, mobile, and terminal issues.
Develop extensive knowledge of frontend portals, Benefits POS app, and i9000s terminals.
Communicate effectively across teams and learn various systems to support customer inquiries.
NationsBenefits is a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. They offer a fulfilling work environment and attract top talent across multiple locations in the US, South America, and India.
Perform analysis to influence procurement strategies and present insights to stakeholders.
Synthesize complex datasets and develop dashboards to monitor operational metrics.
Lead project workstreams and foster team development through training and peer reviews.
Liberty Mutual is a global insurance company providing property and casualty insurance. With over 50,000 employees, the company fosters an inclusive culture focused on employee well-being and professional development.
Provide first-point-of-contact professional support for Unit4 customers, resolving cases and documenting application defects.
Investigate and escalate issues, manage customer escalations, and maintain proactive communication on progress.
Train and mentor less experienced team members, identify process improvements, and work in a dual-environment team.
Unit4 is a cloud ERP company with over 40 years of heritage, focused on redefining enterprise resource planning for mid-market people-centric organizations. It is an agile, fast-growing company that values trust, accountability, and a people-first culture, offering global wellbeing days and flexible leave.
Handle incoming customer requests via phone, email, and website with urgency and attention to detail.
Process, monitor, and manage critical customer shipments using the proprietary logistics management platform.
Communicate with customers and agents professionally and courteously while meeting team metrics.
Marken is a clinical and advanced therapy logistics provider within UPS Healthcare. As part of UPS, which employs over 500,000 people globally, it offers a rewarding culture and opportunities for growth.
Act as the primary point of contact for overall scheduling, communication, and logistics for the imprint's books.
Liaise with other departments including production, interior design, production editorial, art, publicity, marketing, inventory, sales, and operations.
Collect, enter, and maintain metadata such as ISBNs, categories, specs, prices, and on-sale dates in SAP.
Penguin Random House is the leading adult and children's publishing house in North America, the UK, and many other regions. With nearly 300 publishing brands and imprints, we are a vibrant and diverse international community committed to quality and innovation.
Manage or support space management and assortment planning projects from data preparation through validation.
Conduct space planning, drawing, and validation activities for retail merchandising sets.
Collect, manipulate, and analyze customer data from multiple sources for use in planning tools.
Jobgether uses AI-powered matching to connect candidates with partner companies in various industries. They leverage technology to streamline hiring for large-scale consumer products environments.
Provides customer service solutions and resolves inquiries within service level agreements.
Operates independently using guidelines to match customer needs with products and services.
Uses tools like ServiceNow to track issues and support continuous improvement.
Cayuse Talent Solutions, LLC provides staffing and workforce solutions. They are a temporary staffing firm that emphasizes high-quality customer service and professional growth.
You will provide customer support for branch banking applications, including troubleshooting and issue resolution.
You will manage service requests, track actions, and ensure timely communication.
You will collaborate with teams and vendors to improve products and processes.
They provide branch banking products and services to financial institutions. They foster a collaborative environment focused on learning, professional growth, and continuous improvement.
Handle incoming calls and answer routine to complex questions from members and providers.
Investigate member inquiries and provide timely responses within SLAs.
Document customer interactions in CRM and maintain accurate records.
Qualfon is a global provider of omnichannel customer experience and business support solutions. They strive to help people pursue their total vocation by creating job opportunities and fostering a supportive, purpose-driven team.
Process energy incentive applications, reviewing for eligibility.
Provide inbound and outbound support to applicants and program participants via phone and online chat.
Perform back-office processing in support of utility clients and their customers.
AdNet is a staffing and recruitment agency that connects talent with companies in various industries. They emphasize a culture of acceptance and belonging, and are committed to inclusive practices.
Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner.
Resolve non-technical issues using approved workflows and collaborate with other CSRs to handle complex cases.
Analyze borrower needs, guide them through program options, and accurately document all interactions.
PeopleJoy provides managed education benefits software for employers. The company has a diverse team united by a shared drive to help others and values progress over perfection in a supportive culture.
Analyze category trends, shopper insights, and competitive performance to support retail strategy.
Build and maintain dashboards, scorecards, and reporting tools for sales and cross-functional teams.
Translate complex data into clear, actionable recommendations for customer presentations and business reviews.
This role is listed on behalf of a partner company and managed by Jobgether, a platform that uses AI-powered matching to connect candidates with hiring companies. The partner is a fast-moving consumer brand operating in a remote-first environment with a collaborative team culture.
Handle maintenance, collection, and liquidation activities for assigned accounts.
Review customer contracts, payment history, and communicate account statuses.
Analyze accounts to recommend appropriate solutions and maintain accurate records.
Sutherland works with global iconic brands, providing digital transformation through AI, automation, and cloud engineering. The company has created 363 unique inventions and operates with a culture of innovation and agile execution.
Respond to customer inquiries about telecommunication plans and services.
Assist clients with products and issues, review accounts, and assess needs.
Resolve complaints, recommend solutions, and schedule appointments as needed.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they prioritize a team-oriented culture that values personal and professional development.
Audit and reconcile client intake records to ensure accuracy and identify duplicates.
Manipulate large datasets and collaborate with stakeholders to resolve data discrepancies.
Maintain a dynamic understanding of lead sources related to marketing, finance, and integrations.
Keller Postman represents clients in class and mass actions, arbitrations, and multidistrict litigation in federal and state courts. The firm serves hundreds of thousands of clients and focuses on achieving exceptional results, driving innovation, and pursuing excellence.
Takes incoming calls from members and navigates tools to resolve inquiries.
Maintains high service levels and meets performance targets.
Participates in training to develop product knowledge and skills.
Velera is a premier payments credit union service organization and integrated fintech solutions provider serving over 4,000 financial institutions. The company fosters a people-helping-people culture with a remote-first, inclusive environment.
Formatting, reviewing, and validating insurance company statistical data feeds for industry regulators.
Running data validation programs, evaluating data quality, and performing financial reconciliations for clients.
Assisting in client consultations, providing explanations of edit results and recommendations for coding changes.
Perr&Knight provides insurance consulting and software solutions to the property & casualty and life, accident & health industries. With over 150 insurance professionals including 30+ credentialed actuaries, it is among the largest independent actuarial and insurance consulting firms in the United States.