Lead and scale integration support, owning reliability and performance across interfaces.
Serve as escalation point for high severity production incidents, driving triage and analysis.
Design and operationalize a support model including SLAs, escalation pathways, and reviews.
SmarterDx is focused on improving healthcare outcomes through better clinical documentation. They appear to be a private company experiencing high growth, and they value innovation and customer trust.
Own lab integrations end-to-end across the full lifecycle, including onboarding, maintenance, relationship management, and offboarding.
Coordinate timelines, requirements, and dependencies across engineering, ops, and customer success.
Troubleshoot using logs and evidence to identify what’s broken before involving engineers.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. They aim to unlock unprecedented insight into human health and disease and connect millions of people.
Ensure excellence in integration delivery for customer deployments.
Recruit, mentor, and lead a growing team of integration professionals.
Cultivate and maintain integration standards and best practices.
SmarterDx focuses on providing reliable, secure, and scalable technical integrations for healthcare data. They aim to be a strategic partner, simplifying complexity for their clients.
Responsible for application implementation and ongoing support of ancillary 3rd party clinical applications.
Work on implementation projects and deal with every layer of the technical stack, including HL7 interface.
Provide guidance and direction in the troubleshooting of complex production information systems.
Emory Healthcare fuels your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs. They foster a supportive environment that enables you to reach new heights in your career and be what you want to be.
BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. They have over 700 employees and a culture of transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle.
Support development and implementation, by applying a combination of business and technical knowledge in healthcare revenue cycle management, software, and processes.
Establish, build and strengthen internal and external relationships, serving as the primary technical client contact for technical issues on sales accounts and providing client support and coordinating technical services
Rely on product knowledge, technical expertise, and business knowledge in revenue cycle management processes to provide appropriate strategic visions for decision-making, triaging and escalations process
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries, with corporate headquarters in Dublin, Ireland.
Lead and develop a team of technical support professionals through coaching and mentoring.
Oversee end-to-end customer technical issue resolution, ensuring adherence to SLAs.
Design and implement process improvements across the technical support workflow.
Intelerad offers medical imaging solutions that streamline information flow, simplify processes, and maximize efficiencies. They have nearly 800 employees across four countries and empower nearly 2,000 healthcare organizations globally.