Educate and support customers requesting to cancel their policy by delivering exceptional service.
Manage call volumes while balancing empathy, efficiency, and productivity under deadlines.
Provide outstanding customer support by active listening, investigating concerns and solution-oriented action.
Trupanion is a leading provider of medical insurance for cats and dogs in North America. They aim to help loving, responsible pet owners budget and care for their pets in a collaborative pet-friendly environment where everyone is encouraged to be themselves.
Educate and support customers requesting to cancel their policy by delivering exceptional service through inbound calls and email.
Manage high call volumes while balancing empathy, efficiency, and productivity under tight deadlines.
De-escalate challenging situations with empathy and professionalism, using strong communication skills while embodying Trupanion’s core values.
Trupanion is a leading provider of medical insurance for cats and dogs in North America with a mission to help loving, responsible pet owners budget and care for their pets. They offer a collaborative pet-friendly environment where everyone is encouraged to be themselves.
Act as the main point of contact for all client day-to-day communication and oversight
Project manage campaign execution to ensure all campaign requirements and timelines are met
Generate and analyze detailed campaign reporting; provide detailed insights and analysis for clients and suggest optimization strategies for increased performance
Vetcove offers a suite of platforms featuring a procurement marketplace, an ecommerce experience, and a practice management system. With backing from Y Combinator and top venture investors, they're a fast-growing, mission-driven company that over 25,000 hospitals rely on daily.
Act as the main point of contact for all client day-to-day communication and oversight
Craft agendas, host weekly meetings, and stay on top of actions items for key accounts
Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Vetcove product and can communicate such initiatives to clients
Vetcove is modernizing the $50 billion-plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors, they're a fast-growing, mission-driven company.
Provide support for retaining our core vet users on the platform.
Assist veterinarians in fulfilling shifts that align with their schedules.
Proactively address any rainy-day scenarios and resolve any user issue.
Roo is on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They are the industry-leading veterinary staffing platform, connecting veterinary professionals with animal hospitals.
Sustaining our relationships with independent Neighborhood Pet retailers and proactively building new relationships.
Project managing key initiatives in collaboration with internal partners, especially around demand generation and Pet Vertical Leadership Action Plans.
Continually identifying opportunities to make our ways of working more efficient, especially by using technology.
NIQ delivers the most complete and clear understanding of consumer buying behavior, revealing new pathways to growth. NIQ combined with GfK in 2023 and is an Advent International portfolio company with operations in 100+ markets.
Empower future clients to regain financial confidence.
Navigate stressful conversations with empathy.
Perform at high levels, leveraging targeted marketing channels.
National Debt Relief helps consumers deal with overwhelming debt. They are a leading debt settlement organization that has helped over 450,000 people settle over $10 billion of debt.
Manage a high volume of outbound and inbound new patient onboarding calls
Build trust with patients and clinical care team members through exceptional omnichannel customer service
Actively listen during patient conversations to activate personalized support for new patients and provide appropriate next steps including visit scheduling
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They are committed to improving patient outcomes and quality of life by delaying disease progression and shifting care to the home.
Serve as primary point of contact for servicing assigned accounts.
Provide exceptional account support to build and maintain a positive relationship.
Analyze existing accounts, qualify and validate customer-specific needs and develop solution criteria.
The American Heart Association's mission is to be a relentless force for a world of longer, healthier lives. Building on over 100 years of trusted leadership in cardiovascular and brain health, they drive breakthroughs and implement proven solutions in science, policy, and care.
Help and support family caregivers through quality conversations and customer service experiences.
Answer phones and assist customers with order placement, product questions and guidance, and returns.
Build customer relationships based on trust, kindness, and reliability.
Carewell is dedicated to providing the most trusted and reputable retail source for caregiving products. Our team is committed to being architects of our own success, striving to improve our teams, partnerships, and solutions to ensure impact and simplicity.