Process customer orders with suppliers, confirming product availability, pricing, and shipping details.
Communicate with clients via the ticketing system to resolve order-related questions or issues.
Proactively inform customers of order exceptions, delays, or changes, providing clear next steps.
Workwize helps IT teams easily equip their remote and global teams with IT equipment using an automated SaaS platform for hardware deployment, management, and retrieval in 100+ countries. They have 50,000 users and 120,000 devices under management, solving hybrid work challenges and allowing IT teams to focus on strategic initiatives.
Respond to customer inquiries via email and Zendesk ticketing system.
Guide customers through return, refund, and reshipment processes.
Act as the intermediary between customers and vendors.
20four7VA connects clients worldwide with offshore independent contractors. They focus on providing virtual assistants to developed markets. They aim to improve business efficiency by offering task-specific services through qualified contractors on their platform.
Serve as a primary point of contact for customer inquiries across multiple channels.
Resolve customer concerns related to orders, shipping, and products using established policies.
Partner with Operations and Logistics to investigate fulfillment errors and improve workflows.
Newton Baby is dedicated to designing safer, healthier, and better products for sleep and play. As part of Resident, they offer the resources and stability of a high-performing company while maintaining a focus on growing the Newton brand and family reliance.
Receive and process customer orders from both B2C and B2B customers.
Coordinate with third-party logistics providers to ensure B2C and B2B delivery service levels are met.
Proactively resolve customer delivery issues, escalating where appropriate.
Resident is a house of brands focused on quality materials, timeless design, and exceptional comfort. Founded in 2017, Resident has become one of the fastest-growing and most profitable omnichannel retailers in North America, powered by deep expertise in e-commerce technology, performance marketing, and data science. They value Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum and are committed to building inclusive, high-performing teams.
Obtain bill of materials from client, engineer or partner and coordinate standard or deviated pricing with sales.
Assist CSAs with the backorder report / un-shipped orders and the Finance Team with invoice related issues.
Primary post-sales contact for sales and client requests providing service/info or routing to the correct resource.
Burwood Group is a technology consulting firm that helps organizations turn technology into meaningful business outcomes. Founded in 1997, they have grown into a nationwide team of experts committed to making a real difference with a customer-focused approach.
Use Excel, SQL, and data tools to build forecasting and planning models that inform inventory, production, and capacity decisions.
Manage end-to-end supply chain operations, from supplier ordering and inbound logistics to production readiness, inventory flow, and fulfillment execution.
Support business needs across e-commerce platforms and integrations, particularly Shopify, including apps, flows, data syncs, and any order-to-fulfillment triggers.
Misen aims to make cooking more enjoyable and accessible. They create thoughtfully designed kitchen tools, from knives to cookware, that combine premium quality with honest pricing and are building best-in-class operations and technical infrastructure to support growth.
Assist and support the greater operations team with strategic project management and oversight.
Play a pivotal role in ensuring projects are completed in a thorough and timely manner, ensuring the requirements of the operations team are met.
Assist in overseeing various tools such as Magento, Skubana and Salesforce to optimize process and drive growth.
Nutrafol creates clinically tested products for hair growth and provides support for people at every step of their hair journey. They embrace individuality and differences, leading by example, and empowering themselves and others with their passion for wellness and innovation.
Manage the overall operation of the website and maintain a seamless user experience.
Respond to customer inquiries and concerns and provide assistance with customer selections.
Optimize product listings and content with detailed descriptions, visual assets, and specifications.
Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.