Communicate regularly with fulfillment centers and carrier partners to drive on-time origin scans, on-time shipping, and on-time delivery performance.
Coordinate trailer logs, pull schedules, and ETAs to ensure timely departures; proactively escalate delays or issues with parcel and LTL carriers as needed.
Partner cross-functionally with fulfillment center outbound teams to support network operations, improve outbound processes, and optimize carrier performance.
Spreetail helps brands increase their ecommerce market share across the globe while improving their operational costs. They are building one of the fastest-growing ecommerce companies in history with a flexible work environment.
Responsible for scheduling and monitoring incoming product shipments.
Communicates directly with cross-functional teams and carriers.
Works with production staff to achieve on-time customer deliveries.
Red8 is a company that provides IT solutions and services. They foster a collaborative environment, and their team is dedicated to delivering innovative and effective solutions to meet their clients' evolving needs.
Provide operational coordination and reporting support for customer-facing teams.
Build and maintain accurate reports and data trackers required for agreed-upon operational deliverables
Help administer standardized feedback requests and survey processes, compile results, and build reports and summaries as defined in contractor agreement.
Brightwheel is the largest and fastest growing platform in early education. They are trusted by millions of educators and families every day and are backed by top investors.
Serve as a primary point of contact for customer inquiries across multiple channels.
Resolve customer concerns related to orders, shipping, and products using established policies.
Partner with Operations and Logistics to investigate fulfillment errors and improve workflows.
Newton Baby is dedicated to designing safer, healthier, and better products for sleep and play. As part of Resident, they offer the resources and stability of a high-performing company while maintaining a focus on growing the Newton brand and family reliance.
Manage day-to-day operations within the region to ensure trips are assigned, executed, and completed in alignment with company standards.
Build and maintain strong, positive relationships with vendors and key stakeholders.
Collect, analyze, and report on key operational data, including pricing trends, vendor performance, local events, and supply metrics.
CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. They are trusted by most Fortune 500 companies and are poised for even greater expansion.
Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders.
Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team.
Demonstrate adaptability to changes in the work environment and collaborate effectively with team members.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company embracing collaboration and flexibility, and committed to creating an inclusive environment for all employees.
Own the commercial growth and onboarding of IPP, partnering with Merchant Success and Revenue account teams.
Develop frameworks and data tracking to support successful IPP implementation into core servicing motions.
Lead consultative merchant engagements by translating operational data into actionable recommendations.
ShipBob is a global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. They provide access to best-in-class capabilities and aim to deliver a delightful shopper experience. They are backed by leading investors and is one of the fastest-growing tech companies headquartered in Chicago.
Assist and support the greater operations team with strategic project management and oversight.
Play a pivotal role in ensuring projects are completed in a thorough and timely manner, ensuring the requirements of the operations team are met.
Assist in overseeing various tools such as Magento, Skubana and Salesforce to optimize process and drive growth.
Nutrafol creates clinically tested products for hair growth and provides support for people at every step of their hair journey. They embrace individuality and differences, leading by example, and empowering themselves and others with their passion for wellness and innovation.
Process customer orders with suppliers, confirming product availability, pricing, and shipping details.
Communicate with clients via the ticketing system to resolve order-related questions or issues.
Proactively inform customers of order exceptions, delays, or changes, providing clear next steps.
Workwize helps IT teams easily equip their remote and global teams with IT equipment using an automated SaaS platform for hardware deployment, management, and retrieval in 100+ countries. They have 50,000 users and 120,000 devices under management, solving hybrid work challenges and allowing IT teams to focus on strategic initiatives.
Help create and update training materials, guides, and process documentation.
Support Customer Service requests by researching issues, gathering information, and helping coordinate solutions.
Contribute to projects that improve service processes, efficiency, and consistency.
SupplyHouse.com is an e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. They value every individual team member and cultivate a community where people come first, providing the best possible experience for their customers.