New Enrollment Processor (Eligibility)

About the role:

• Volume-driven customer service and production role supporting the Eligibility & Billing department.
• Focus on back office tasks and addressing member questions according to standard operating procedures.
• Reports to the Associate Manager, Eligibility & Billing.

Responsibilities:

• Complete enrollment and billing tasks through multiple channels while managing an assigned caseload.
• Develop a comprehensive understanding of processes, procedures, tools, and regulations.
• Escalate issues, ensure turnaround times, and participate in process improvement initiatives.

Requirements:

• 1+ years of experience in administrative, customer service, data-entry, operations, healthcare, or insurance work.
• High school diploma or GED; comfort with computers and standard office tools.
• Strong accuracy, attention to detail, and ability to handle confidential information.

Benefits:

• Medical, dental, vision, and 401(k) plan participation.
• Parental leave, life and disability insurance.
• 11 paid holidays, paid sick time, and wellness time.