Work with members, brokers, providers, and vendors through multiple channels.
Manage assigned caseloads, maintaining service delivery, productivity, and quality expectations.
Monitor and track assigned work-in-progress issues and escalate to ensure appropriate turnaround times.
We are a health insurance company built around a full stack technology platform and a relentless focus on serving members. We started in 2012 to create the kind of health insurance company we would want for ourselves.
Provide professional and timely service to internal and external customers regarding benefit administration.
Resolve benefit service issues with internal staff and outside vendors.
Perform monthly reconciliation of Carrier invoices to report to customers.
OneSource Virtual (OSV) works exclusively with Workday customers to automate payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers and 92% retention, OSV offers a values-based culture and professional development.
Resolve complex issues impacting providers and members as a subject matter expert.
Manage a queue of assigned cases and communicate via calls, messages, and email.
Collaborate with production teams to improve the member and provider experience.
Oscar is a health insurance company built around a full stack technology platform and a focus on serving members. Founded in 2012, it fosters an inclusive culture where employees feel connected across remote work.
Process and maintain Medicare Advantage member enrollment and disenrollment requests with accuracy and timeliness.
Investigate and resolve enrollment system rejections, billing discrepancies, and CMS compliance issues.
Reconcile membership reports, monitor SLAs/KPIs, and mentor junior team members to support operational quality.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through an objective review process. It uses AI to identify top-fitting applicants and shares them directly with employers, while final hiring decisions are made by humans.
Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution.
Maintain detailed records in Salesforce and generate client analysis reports as needed.
Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.
Foundation Risk Partners is an insurance brokerage and consulting firm, one of the fastest growing in the US, hiring for its Corporate Synergies team. The company offers a comprehensive benefits package and values exceptional customer service and collaboration.
Process and maintain accurate Medicare enrollment and disenrollment requests, ensuring compliance with CMS regulations.
Reconcile membership reports and resolve enrollment system rejections, building case files for CMS approval.
Mentor junior team members and collaborate on special projects, including process documentation and quality reviews.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, aiming to modernize operations and improve competitiveness. UST HealthProof, a fast-growing company, focuses on reducing administrative costs and improving healthcare experiences, led by seasoned leaders fostering a supportive, growth-oriented environment.
Execute day-to-day provider enrollment, credentialing, and licensing tasks under the guidance of Specialists and Team Leads.
Accurately input, maintain, and update provider data across credentialing databases and internal systems.
Identify and escalate issues, discrepancies, or complex cases to the appropriate team member in a timely manner.
Allara is a comprehensive women’s health provider specializing in expert, longitudinal care for hormonal, metabolic, and reproductive health. It is one of the fastest-growing women’s health platforms in the U.S., with a mission-driven, collaborative culture focused on bridging gaps in healthcare.
Respond to service requests from internal and external customers accurately and on time.
Maintain case documentation with precision to keep records audit-ready.
Compile and distribute monthly reports and data summaries for leadership.
Personify Health offers a personalized health platform combining health plan administration, wellbeing solutions, and care navigation. The company serves employers and health plans with data-driven solutions, fostering a mission-driven culture focused on improving health outcomes.
Manage standard onboarding workflows for physical therapist enrollment across contracted payers and partner networks.
Review provider credentials, prepare application packets, and maintain accurate database records for compliant credentialing.
Communicate with insurance carriers and internal teams to ensure timely enrollment and resolve routine barriers.
Luna is revolutionizing the delivery of physical therapy by providing in-home care through a digital platform. As a start-up with supportive leadership, they offer opportunities for growth alongside a dedicated team.
Review and configure executed provider contracts and amendments for completeness and accuracy.
Coordinate with cross-functional teams to resolve issues and manage downstream dependencies.
Manage an assigned caseload while maintaining service delivery, productivity, and quality standards.
Oscar is a health insurance company built on a full-stack technology platform, focused on serving its members. The company values collaboration and innovation, with a team dedicated to transforming healthcare.
Handle phone, chat, and email inquiries from insurance agents, processing policy servicing and billing requests.
Create new and renewal insurance invoices, maintain documentation, and issue cancellation notices per state rules.
Resolve discrepancies, cross-train with teams, and contribute to process improvements in a remote setting.
The hiring company is an insurance services organization that provides sales operations and policy support to insurance agents. The culture emphasizes collaboration, accuracy, and service excellence in a remote environment.
Coordinate the end-to-end provider enrollment process, preparing and submitting applications to Medicare, Medicaid, and other payers.
Maintain accuracy of provider data in systems like NPPES, PECOS, and CAQH, and track facility privileging requirements.
Collaborate with internal teams to align enrollment timelines and ensure compliance with federal, state, and facility regulations.
Curana Health is a national leader in value-based care for older adults, providing primary care services and care coordination in senior living communities and skilled nursing facilities. Founded in 2021, the company serves over 200,000 seniors across 1,500+ communities and employs more than 1,000 clinicians, with a fast-paced, mission-driven culture.
You'll be the first intake for payor eligibility inquiries, handle CS tickets and calls, and pull claims data to root-cause issues.
You'll run the ineligible claims review, determine which flags are truly ineligible or product defaults to correct, and communicate outcomes.
You'll fix problems at the source by documenting recurring patterns, building CS-facing materials, and owning eligibility-risk dashboards.
Pivotal Health is a technology platform that helps healthcare providers get paid fairly in a complex reimbursement landscape by simplifying IDR workflows with AI-driven software, data, and service. The team is collaborative and low-ego, building solutions for reimbursement clarity, with a mission to make healthcare reimbursement fairer for providers.
Manage patient intake processes by scheduling, rescheduling, and canceling appointments.
Verify and update patient demographics, insurance eligibility, and collect payments.
Process referrals and authorizations while responding to patient inquiries with professional communication.
A comprehensive healthcare network serving the Puget Sound region with a full spectrum of health care services, from routine wellness to complex disease management. It includes 10 hospitals and nearly 300 care sites, fostering a culture of compassionate care and shared purpose.
Handle inbound and outbound calls to assist customers and insurance agents with documentation and loan requirements.
Educate callers on required insurance documentation, resolve inquiries, and complete loan transactions accurately.
Maintain customer confidentiality and deliver high-quality support in a fast-paced remote environment.
HUB International is one of North America's largest insurance brokers, offering risk management, insurance, and benefits solutions. With over 500 offices across North America, it fosters an entrepreneurial, collaborative culture focused on employee growth.
Serve as the first point of contact, greeting patients and handling inbound calls.
Verify insurance, update demographics, and register patients in EMR (EPIC).
Document patient concerns, triage messages, and escalate emergent issues promptly.
U.S. Urology Partners provides urology and specialty services, including surgery and cancer treatment. It has over 50 offices across the East Coast and Midwest, with values of compassion, collaboration, respect, and accountability.
Own and manage an individual caseload of in-process life insurance applications from submission to placement.
Request and review underwriting requirements to determine if better options exist for customers.
Collaborate on cross-functional projects with sales, customer service, and quality assurance teams.
Zinnia is the leading technology platform for accelerating life and annuities growth, simplifying buying, selling, and administering insurance products. With $180 billion in assets under administration, Zinnia serves 100+ carriers, 2500 distributors, and 2 million policyholders and values being bold, teaming up, and delivering value.
Prepare and manage provider credentialing and payer enrollment applications for commercial, Medicare, Medicaid, and other health plans.
Maintain accurate provider files including CAQH profiles, NPI information, state licenses, and other required documentation.
Monitor credentialing statuses through payer portals and communicate updates to leadership and providers.
Modena Health is a physician-led, hospitality-focused medical practice specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizona and plans for national expansion. The company values collaboration, positivity, and growth, aiming to hire great people and help them find meaning in its mission.
Provide support through inbound call handling, verifying caller identity, and assisting patients with refund initiative inquiries.
Respond to patient inquiries using approved scripts and workflows, accurately documenting interactions in designated systems.
Work in a fast-paced, structured environment with no outbound calling, sales, or payment collection, focusing on delivering a positive customer experience.
Savista is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. With a highly trained workforce and clients across the US, they foster a supportive, inclusive culture where colleagues are empowered to make a meaningful impact.
Manage a caseload of in-progress insurance applications through underwriting, navigating tools like HubSpot and Front.
Coordinate medical exams, track requirements, handle inbound calls/emails, and process policy changes.
Collaborate with internal teams and contribute to process improvements to enhance customer experience.
PolicyMe is a Toronto-based digital insurance startup modernizing the insurance industry in Canada, offering life, critical illness, and health & dental insurance. The company has grown exponentially since 2018, selling over $10 billion in coverage, and operates with a remote-first, low-ego culture attracting top talent across the country.