Serve as the first point of contact for customers impacted by risk actions.
Manage inbound email inquiries related to account restrictions, address updates, and business structure changes.
Collaborate with internal Risk teams to ensure accurate and empathetic customer support.
Mercury builds a complete finance stack for startups, offering banking and financial services. Since 2019, it has grown to over 300,000 startups and small businesses around the world.
Underwrite merchant account applications and monitor daily bank files.
Conduct customer validation and risk screening against OFAC lists.
Support audits, process improvements, and special projects.
Entrata is a global leader in AI-driven property management technology, providing intelligent leasing, payment, and communication tools. With over 2,200 employees, it fosters a culture of radical transparency, entrepreneurial energy, and values diverse perspectives.
Conduct comprehensive merchant application reviews covering KYC and AML rules.
Analyze flagged transactions and make well-reasoned recommendations for payment processing compliance.
Collaborate with internal teams and external partners while managing customer escalations.
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses, empowering customers to deliver more magical moments. Processing over $3B annually and growing fast, the company values diversity, experimentation, and taking care of its team.
Own and scale payments risk management across Phoenix's growing portfolio of live merchants, monitoring transaction activity and emerging risks.
Investigate unusual patterns in transaction data, chargebacks, and fraud, independently driving investigations from signal to resolution.
Collaborate with Payments leadership and cross-functional teams to improve risk monitoring, mitigation strategies, and processes.
Phoenix is the Autonomous Commerce Platform for DTC founders, unifying storefronts, checkout, payments, and operations with AI agents. We're a fast-growing team with 8-figure ARR, backed by experienced operators and investors.
Build and own the first-line risk and control framework across MoonPay, including governance, assessments, and issue management.
Embed regulatory and supervisory expectations into practical controls for fiduciary, custody, and regulated financial services.
Partner with Risk, Compliance, Legal, and Internal Audit to strengthen first-line ownership and scale the control environment.
MoonPay builds the operating system for value movement, enabling fund, tokenize, trade, and spend on crypto and tokenized assets. With 30M+ customers and 500+ partners, it is a high-velocity, AI-first culture for builders with a high bar.