Investigate complex, high-risk user business cases applying deep risk judgment and tailored solutions.
Navigate ambiguity to develop evidence-based recommendations where standard frameworks do not apply.
Collaborate across Risk Operations, Legal, Compliance, and Product to build holistic risk mitigation strategies.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments and grow revenue. With a mission to increase the GDP of the internet, it fosters a culture of innovation and tackling ambitious challenges.
Direct daily operations of the Shopper Risk Operations team, managing fraud prevention and performance.
Analyze trends and advise management on process and product improvements to reduce chargebacks.
Coach team members, maintain staffing levels, and ensure chargeback deadlines are met.
Sezzle is a fintech company that provides interest-free installment payment plans, aiming to empower consumers and increase merchant sales. It fosters a dynamic, innovative culture with a rapidly growing team of high-performing individuals.
Conduct comprehensive merchant application reviews covering KYC and AML rules.
Analyze flagged transactions and make well-reasoned recommendations for payment processing compliance.
Collaborate with internal teams and external partners while managing customer escalations.
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses, empowering customers to deliver more magical moments. Processing over $3B annually and growing fast, the company values diversity, experimentation, and taking care of its team.
Supports daily payment operations including chargeback and PayPal dispute workflows, issue investigation, and seller-facing resolution across multiple processors and regions.
Conducts technical operations analytics in five areas: authorization rates, chargeback rates, data normalization, processing costs, and reconciliation support.
Tracks payment costs by processor and region, monitors chargeback volumes and win rates, and performs data-quality checks to ensure consistency across systems.
FastSpring helps AI, SaaS, gaming, software, and digital product companies sell online globally by handling payment needs from checkout to taxes. Founded in 2005, it is a privately owned company headquartered in Santa Barbara with offices in multiple international locations and a network of over 2,500 sellers.
Analyze fraud trends and risk signals to identify emerging threats and control gaps.
Design, tune, and evaluate fraud rules and detection strategies.
Partner with cross-functional teams to implement controls and improve outcomes.
Wave helps small businesses thrive so the heart of our communities beats stronger. They work in an environment buzzing with creative energy and inspiration, valuing diversity and inclusion.
Manage and oversee fraud alert review, triage, and disposition (Level 1) and fraud case investigation, escalation, and resolution (Level 2).
Support the development, implementation, and maintenance of comprehensive fraud detection, alert management, and investigation procedures and controls.
Partner with cross-functional teams to enhance fraud detection strategies, rules, and controls.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.
Lead and develop a team of 13–15 Fraud Associates through coaching, feedback, and performance reviews.
Monitor operational dashboards, identify gaps, and turn data into targeted coaching and process improvements.
Serve as an escalation point for complex fraud cases and collaborate with cross-functional partners to support customers.
A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence.
Own fraud performance for depository products, monitoring losses, approval rates, false positives, and customer friction.
Build scalable data models, dashboards, and metrics to provide visibility into fraud risk and portfolio health.
Develop fraud strategies and partner with Product, Engineering, ML, and Operations to improve detection.
Affirm is a financial technology company offering consumers a clear, predictable way to pay over time with no hidden fees. We are a remote-first company with a culture focused on care, transparency, and flexibility.
Define and own Engine's risk tolerance framework, including delinquency rate guardrails, fraud rate targets, and escalation thresholds.
Establish second-line governance and stand up the Risk Committee to keep leadership informed.
Partner with Product, Engineering, Sales, and Legal to embed risk standards into the product and enable growth.
Engine is the AI-native platform for intelligent travel, building the technology and supply behind modern business travel. Serving over 38,000 customers and nearly 2 million travelers, Engine is recognized as a best workplace for innovators.
Lead Bank Charter Readiness and regulatory programs across Fraud, Disputes, and Risk UX, translating expectations into work plans.
Own goal tracking, reporting, and operational quality reviews for Fraud and Disputes, including OKRs and dashboards.
Use data and AI to drive continuous improvement and build durable programs from zero to one.
Mercury is a fintech company building a complete financial stack for startups. It values diversity and belonging and is an Equal Employment Opportunity employer.
Lead AI-driven workflow automation to reduce manual fraud operations effort.
Deliver investigative insights and proactive detection through data analysis.
Build operational dashboards to track KPIs and replace manual reporting.
Koalafi provides flexible lease-to-own financing for non-prime consumers through retailers. With over 200 teammates, they foster a culture of innovation, trust, and ownership.
Investigate disputed credit card, debit card, and ACH transactions and resolve them within required timeframes.
Collaborate with fraud, risk, and customer disputes teams to determine case-by-case actions.
Analyze transaction data and patterns to improve loss prevention and meet service level agreements.
Sezzle is a fintech company that provides interest-free installment plans to make shopping smarter and more accessible. The company fosters a dynamic, fast-paced culture focused on high standards, innovation, and empowering the next generation.
Own the roadmap for HighLevel's payment orchestration platform, covering transaction lifecycle, receipts, and webhook ingress.
Drive payment routing and provider strategy to improve authorization rates and cost efficiency across multiple PSPs.
Champion reliability and observability, treating uptime and latency as key product metrics.
HighLevel is an AI-powered, all-in-one white-label sales and marketing platform serving over 2 million businesses globally. With a remote-first team of over 1,500 across 15+ countries, they foster a culture of creativity, collaboration, and people-first values.
Provide ongoing oversight of credit risk across lending products and develop monitoring metrics.
Partner with first line teams to support credit strategy changes and new product launches.
Deliver deep insight and challenge on credit strategies using data-driven analysis and build strong stakeholder relationships.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and credit cards. With a collaborative culture and a focus on diversity and inclusion, Monzo has grown significantly in the UK over the past 10 years.
Lead and build the Cape Town office, acting as the primary liaison between local operations and global leadership.
Oversee product and digital operations, customer lifecycle, and data-driven performance monitoring.
Manage payments, fraud, and risk operations while ensuring alignment with company strategy.
Trivelta provides AI-native software infrastructure for sportsbook and gaming companies, enabling operators to deliver world-class product experiences. With a global team across Boston, Barcelona, Monterrey, and Indore, they are expanding to Cape Town, fostering a culture of innovation and collaboration.