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Responsibilities:
- Lead, mentor, and develop a team of Account Managers, fostering a high-performance, customer-centric culture.
- Own the success of the Account Management function by driving customer retention, expansion, and long-term customer satisfaction.
- Build and maintain executive-level relationships with strategic customers, serving as an escalation point for complex challenges.
Qualifications:
- 5+ years of experience in Account Management, Customer Success, or related role in B2B SaaS or cloud technology, preferably in DevOps.
- 2+ years of experience leading customer-facing teams with strong coaching and people development skills.
- Excellent executive presence, analytical problem-solving, and CRM proficiency (Salesforce, Jira, Confluence).
About ScaleOps:
- ScaleOps is redefining autonomous cloud and AI infrastructure, freeing DevOps from manual resource management.
- Backed by Insight Partners and Lightspeed with over $210M in funding, trusted by leading enterprises like Adobe, Coinbase, and Epic Games.
ScaleOps
ScaleOps is redefining autonomous cloud and AI infrastructure. Backed by Insight Partners and Lightspeed Venture Partners with over $210M in funding, the company is a leading player in a massive and growing market.