Build and maintain strong relationships with post-sale customers as the primary point of contact.
Manage a dedicated book of business, monitor account performance, and relay feedback.
Identify upsell opportunities, perform product demos, and achieve expansion and renewal targets.
ScaleOps is redefining autonomous cloud and AI infrastructure, freeing DevOps from manual resource management to maximize performance and reduce cloud costs. Backed by over $210M in funding, the company is trusted by Fortune 100 companies and enterprises like Adobe and Coinbase, with a fast-growing team culture.
Leads a team driving customer adoption, retention, and expansion with clear expectations and scalable operating models.
Owns renewal and expansion performance for a segment through hiring, coaching, and operational discipline.
Champions AI tools to streamline workflows and surface customer insights faster for strategic work.
Abnormal Security protects organizations from AI-powered cybercrime using a behavioral AI platform. Trusted by 4,500+ enterprises, the company fosters a culture of excellence, accountability, and continuous improvement.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Lead a growing offshore team of 100+ Account Managers focused on expansion and retention within the CMRL customer base.
Own Net ARR growth through upsell, cross-sell, and strategic renewal management across multiple industries and product lines.
Work cross-functionally with Product, Marketing, Customer Support, and Onboarding to deliver a seamless customer experience from first sale through renewal.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers across a wide range of industries, from Fortune 500 enterprises to small businesses.
Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning.
Own and drive client renewals, retention, and net retention targets, developing strategic account plans with cross-functional teams.
Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate.
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. Trusted by over 3,300 organizations and 34 million users, we are united by our commitment to elevating continual learning and achieving exceptional results by genuinely caring about each other and our work.
Manage a team of up to 5 CSMs while carrying your own portfolio of complex, high-value accounts.
Serve as a mentor and escalation resource, providing coaching on account strategy, renewals, and customer conversations.
Partner with the VP to develop playbooks, improve processes, and ensure team-wide consistency in customer success practices.
Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting major health systems and suppliers to help patients get life-saving products at home. The company has connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients, and operates as a remote-first organization.
Lead and develop a large commercial sales and account management team, driving revenue growth through upsell, cross-sell, and customer expansion strategies.
Collaborate cross-functionally with product, marketing, and support teams to create a seamless customer journey and influence business priorities.
Utilize data-driven insights and operational expertise to optimize scalable processes, monitor KPIs, and achieve commercial targets.
The company is a fast-growing technology firm specializing in SaaS solutions. They foster a collaborative culture focused on innovation, inclusion, and professional growth.
Lead a high-performing sales team to drive MRR expansion and growth across a growing partner base.
Build an inclusive work environment, establish clear KPIs, and collaborate with cross-functional partners.
Travel to key markets for sales support and to ensure optimal customer experience.
SevenRooms helps restaurant operators manage guest relationships and drive growth through its operator-first platform. The team is composed of strategic thinkers and passionate relationship-builders focused on hospitality.
Engage with customers to ensure their success and partner with the sales team to drive technical wins.
Develop deep understanding of customer goals and articulate how ScaleOps addresses their needs.
Actively participate in all phases of planning and execution, from initial discovery to the technical win.
ScaleOps is redefining autonomous cloud and AI infrastructure, freeing DevOps and platform engineers from manual resource management. Backed by over $210M in funding, they are trusted by leading enterprises like Adobe and Coinbase and are committed to an inclusive environment.
Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.
The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.
Lead, coach, and develop a team of Technical Account Management leaders supporting mid-market to enterprise accounts across AMER, building a high-accountability operating rhythm with clear goals and KPIs.
Use customer health signals, adoption data, and renewal timing to prioritize team efforts, intervene early, and drive consistent, high-quality customer engagement across onboarding, adoption, expansion, and renewal.
Partner with Sales, Professional Services, Product, and other cross-functional teams to deliver a seamless customer experience, act as the voice of the customer internally, and build AI-driven workflows to scale team impact.
ClickUp builds an all-in-one productivity platform that unifies tasks, docs, chat, AI, and workflows to help teams move faster with less friction. It is an AI-native company with a global team, fostering a culture of ambition, grit, and passion for improving how people work.
Own the complete customer journey, from onboarding to renewal, for enterprise accounts.
Drive customer value realization by aligning platform usage with engineering excellence and modernization goals.
Act as a trusted advisor and lead executive-level conversations to ensure adoption and measurable outcomes.
The company provides a developer-focused platform that helps enterprises improve engineering efficiency and operational maturity. It is a remote-first organization with a fast-paced culture and a focus on customer success.
Own the entire sales process from qualification to closing, with the help of a Sales Engineer.
Manage your pipeline of leads and opportunities generated from inbound and outbound sources.
Analyze sales motion performance and consistently iterate to improve it.
ScaleOps is redefining autonomous cloud and AI infrastructure. Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, we are the leading player in a massive and growing market.
Build and lead the Customer Success organization from the ground up, owning GRR, NRR, renewals, and expansion revenue.
Recruit, coach, and develop a high-performing team of Customer Success Managers while implementing health scoring and KPIs.
Partner with Sales, Product, Engineering, and Support to improve customer outcomes and champion AI and automation.
Visual Matrix is a hospitality technology company that helps hotels maximize revenue, improve operations, and deliver exceptional guest experiences. The company has a customer-centric, collaborative, and entrepreneurial culture with a builder mindset.
Own the entire sales process from qualification to closing.
Manage pipeline from inbound and outbound leads.
Analyze sales motion performance and iterate to improve.
ScaleOps is redefining autonomous cloud and AI infrastructure. Backed by over $210M in funding from Insight Partners and Lightspeed Venture Partners, we are a leading player in the enterprise resource management market.
Lead and scale the Managed Services Customer Success organization, developing strategies for customer retention, adoption, and value realization.
Build and manage a high-performing team of Solution Outcome Managers, establishing KPIs and scalable lifecycle programs.
Partner cross-functionally with sales, service delivery, and executive leadership to drive customer outcomes and growth.
Advizex, a Myriad360 company, delivers IT solutions across infrastructure, cloud, cybersecurity, and AI for healthcare, education, government, manufacturing, and retail. With over 50 years of experience and a growing portfolio, they maintain a customer-first culture and trusted expertise.
Lead, coach, and develop a high-performing team of Strategic Account Managers.
Build and execute account strategies to increase retention, expansion, and customer value.
Serve as executive sponsor for key accounts and collaborate cross-functionally to drive growth.
We help organizations protect people and maintain business continuity during critical events with our Critical Event Management platform. We are a global company with a strong culture of resilience and innovation, and we value teamwork and customer success.
Own the complete post-sale customer lifecycle, including onboarding, adoption, value reviews, and renewals.
Serve as a trusted advisor and advocate for customers, ensuring they maximize the value of the Vantage solution.
Engage with technical stakeholders like CTOs and DevOps professionals to drive adoption and address feedback.
Vantage builds a cloud cost transparency platform that helps developers and enterprises analyze, report, collaborate on, and optimize their cloud infrastructure costs. They are a high-output team of about 55 employees based in New York City, embracing a remote-friendly lifestyle and backed by top-tier investors.
Lead a team of three Account Managers while owning strategic accounts, driving renewals and expansion revenue.
Develop repeatable processes for renewal, upsell, and referral generation, ensuring team targets are met.
Act as senior point of contact for key clients, conducting QBRs and managing escalations.
FabStation builds augmented reality software that brings BIM models directly onto the shop floor for steel fabricators. The company has over 200 customers across 30 countries and is growing quickly, seeking a commercially driven leader to scale the Account Management function.