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Position Summary:
- Own day-to-day relationships with strategic customers post-implementation.
- Oversee account health, growth, renewals, and customer satisfaction.
- Identify opportunities to expand partnerships and increase recurring revenue.
Key Responsibilities:
- Serve as a key business relationship owner and trusted operational advisor for strategic accounts.
- Develop long-term account strategies focused on retention and expansion.
- Partner with Technical Account Management, Sales, Product, and Marketplace Operations.
Quarterly Business Reviews:
- Lead comprehensive QBRs combining data analytics and storytelling.
- Present revenue breakdowns and audience targeting insights.
- Incorporate market trends and refresh campaign strategies.
Partner Marketing & Sales Enablement:
- Build custom marketing collateral with the marketing department.
- Maintain publisher directories and AI knowledge base repositories.
SoundStack
SoundStack is a podcast and audio advertising platform that connects publishers and advertisers. The company is a growing marketplace with a focus on customer success and partnership.