Source Job

US

  • Lead curriculum architecture and modular design efforts for the VA Cloud Contact Center Training Program.
  • Develop role-based modular curriculums and reusable training assets ensuring Section 508 compliance.
  • Oversee creation of Train-the-Trainer programs, knowledge checks, and integration into the VA TMS.

Instructional Design Curriculum Development Learning Management Systems

8 jobs similar to Instructional Design Lead – Contact Center Curriculum Development

Jobs ranked by similarity.

APAC

  • Work closely with Subject Matter Experts (SMEs) and the Training team to develop engaging content for Client Programs.
  • Build eLearning, virtual class content, and instructor-led courses using instructional design principles.
  • Control the Learning Management System (LMS) for APAC members.

They appear to be a company using the Breezy HR platform. The job posting does not contain enough information to give a detailed description of the company.

$125,000–$170,000/yr
US Unlimited PTO

  • Design and develop a range of learning content including eLearning modules, instructor-led training, job aids, video scripts, and assessments.
  • Take existing briefs, slide decks, and source materials and transform them into dynamic, engaging learning experiences.
  • Partner with the enablement team to translate content and curriculum strategy into actionable, field-ready learning assets.

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. They've grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week.

US

  • Design and develop high-quality, multi-platform, accessible learning products that align with performance-based learning objectives.
  • Manage course delivery in the LMS and support continuous improvement through learner feedback and analytics.
  • Collaborate with subject matter experts to curate content and ensure adherence to branding guidelines.

ISACA champions the global workforce advancing trust in technology. With over 195,000 members and 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers.

  • Deliver technical training sessions through various formats ensuring participants grasp complex concepts.
  • Conduct site visits to identify the training needs of employees, collaborating with stakeholders.
  • Develop and implement evaluation mechanisms to assess the effectiveness of training programs.

T5 Services advances organizational excellence by bridging the gap between current capabilities and evolving technical requirements. While the job posting doesn't mention company size, they seem to value continuous learning and professional development.

$95,700–$166,634/yr
US 4w PTO

  • Design and develop leadership development programs and learning experiences.
  • Manage program timelines, logistics, communications, and stakeholder alignment.
  • Facilitate leadership development programs and workshops for leaders.

Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career.

US

  • Design, develop, and maintain training materials for auto finance operations.
  • Conduct training needs assessments and evaluate program effectiveness.
  • Act as a co-facilitator or primary backup trainer for onboarding and continuing education.

Lendbuzz develops innovative technologies to provide underserved borrowers with better access to credit. They value diversity and have built a culture around independent and critical thinking.

US Canada Unlimited PTO 12w maternity 12w paternity

  • Design and deliver dynamic training programs for transit agencies to enhance product adoption and proficiency.
  • Lead remote and on-site training sessions during implementation and post-implementation phases.
  • Develop scalable educational resources including videos, knowledge base articles, and webinars.

Swiftly is a transit data platform that helps cities improve on-time performance and passenger information accuracy. The company serves over 200 transit agencies in 12 countries and fosters a mission-driven, collaborative culture.

  • Create engaging and effective training materials that align with organizational goals.
  • Deliver Onboarding Training sessions on site ensuring participants grasp complex concepts and practical applications.
  • Develop and implement evaluation mechanisms to assess the effectiveness of training programs.

T5 Services is dedicated to fostering a culture of continuous learning and professional development. They aim to bridge the gap between current capabilities and evolving technical requirements with a focus on cultivating a skilled and proficient workforce.