Source Job

US

  • Lead curriculum architecture and modular design efforts for VA Cloud Contact Center Training, leveraging Genesys Beyond content as a baseline.
  • Develop comprehensive role-based curriculums for VA staff and create reusable, Section 508-compliant training assets.
  • Oversee the design of Train-the-Trainer programs and ensure training materials align with VA branding and integrate into the VA Training Management System.

Instructional Design Curriculum Development Learning Management Systems

13 jobs similar to Instructional Design Lead – Contact Center Curriculum Development

Jobs ranked by similarity.

US

  • Manage the design and development of learning experiences for Certification Education and Continuing Education programs.
  • Develop instructional materials that reflect strong learning science and accessibility best practices.
  • Coach and mentor staff to build design capability, technical proficiency, and learning science expertise.

ISC2 is the world’s leading nonprofit member organization for cybersecurity professionals with core values of Integrity, Advocacy, Commitment, Inclusion, and Excellence. ISC2's certifications provide an independent endorsement of cybersecurity knowledge; its charitable arm educates the public about cyber risks.

US

  • Designing and developing end-to-end learning solutions to support enterprise and market-specific training needs.
  • Collaborating with education leaders, SMEs, business stakeholders, and vendors to create high-quality, engaging learning experiences.
  • Evaluating learning impact using data, metrics, and feedback to continuously improve programs and identify optimization opportunities.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Global

  • Lead the design and development of high‑impact learning content using advanced instructional design principles and adult learning theory to drive knowledge transfer and skill application
  • Design and shape learning solutions across multiple formats, including microlearning, eLearning, virtual instructor‑led training (vILT), videos, job aids, learning guides, and blended learning journeys
  • Create and review learner‑centric scripts, storyboards, ensuring clarity, consistency, and alignment with learning objectives

NIQ is a consumer intelligence company delivering the most complete understanding of consumer buying behavior. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach and operations in 100+ markets.

US

  • Lead the design and development of innovative learning materials.
  • Deliver virtual training sessions with excellence, adapting delivery style for diverse audiences.
  • Lead internal L&D projects, including the design, implementation, and evaluation of enterprise learning programs.

We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.

US

  • Collaborate with faculty to design online courses and instructional materials.
  • Apply instructional design principles and learning theories.
  • Provide technical support and training to faculty and students.

University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Team members enjoy competitive benefits and resources that support their wellbeing, professional growth, and work–life integration.

Global

  • Design, develop, and update learning solutions.
  • Apply instructional design and adult learning principles to create various types of content.
  • Develop and produce multimedia content to enhance the learning experience.

ICIMS is a software company. They provide software powered by ICIMS.

$21–$26/hr
US

  • Own the end-to-end development of training materials, curricula, and learning assets.
  • Facilitate engaging, effective training sessions across our fully remote team.
  • Partner with PAC Leadership to identify and act on emerging training needs.

Sono Bello is a cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 procedures. They foster a dynamic and high-energy work environment where every team member can make a difference.

$100,649–$174,459/yr
US 4w PTO

  • Lead the strategy, design, governance, and optimization of sales learning content, curricula, and systems.
  • Design engaging, learner-centered experiences across multiple modalities, applying adult learning principles and instructional design best practices.
  • Manage daily LMS administration, including course setup, learning paths, enrollments, course structure, and learner-facing presentation.

Experian is the world's leading global information services company. They empower consumers and clients to manage their data with confidence during life's big moments. Experian has 20,000 people operating across 44 countries, investing in new technologies and ideas to help clients maximize every opportunity.

Europe 5w PTO

  • Develop a comprehensive training curriculum using instructional design and adult learning principles.
  • Support the creation and delivery of product, corporate, and technical training.
  • Cultivate and maintain relationships across multiple job families and functions, understand the needs of each group, and develop tactics and strategies to support them.

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.

Global

  • Design and develop high‑quality learning content using sound instructional design principles.
  • Support the development of learning assets across multiple formats.
  • Translate highly technical content into simple, actionable language.

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach and operations in 100+ markets.

US

  • Lead the development, revision, and maintenance of curriculum, assessments, labs, instructor resources, and learner-facing materials.
  • Translate technical concepts, procedures, and field practices into clear, job-relevant learning experiences for adult learners.
  • Maintain ongoing oversight of materials to ensure quality and accuracy of curriculum

Per Scholas drives mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. With national remote training and campuses in 20+ cities, they offer no-cost training programs.

  • Lead the design of competency-based higher education programs.
  • Ensure alignment between institutional mission, accreditation requirements, labor market needs, and learner pathways.
  • Create the blueprint that guides Instructional Content Designers, Learning Experience Designers, and Assessment Developers.

Nightingale Education Group focuses on higher learning in healthcare professions. They elevate education, health, and employment systems through academic achievement, personal growth, and professional development, serving diverse communities. The company has graduated nearly 5,000 nurses.

$70,000–$85,000/yr
US 4w PTO

  • Design and develop self-paced eLearning modules using authoring tools
  • Partner with clinical subject matter experts, operational leaders, and technology stakeholders to conduct needs analyses and define learning solutions
  • Evaluate the effectiveness of learning solutions using data from the LMS, learner feedback, and performance indicators

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual-first and in-home medical, behavioral, and social care. They enhance existing care teams, providing extra support with compassion and commitment.