Senior Program Manager, Revenue Operations

About the Role:

• The Senior Program Manager will be the program partner for the Customer Success Experience, running programs from approved request to handoff into business-as-usual operations.
• You will work with Customer Success stakeholders and the CS Revenue Operations lead to plan, deliver, and land change across the post-sales lifecycle.

Who You Are:

• 6+ years of experience in a revenue or customer-facing operations organization, owning delivery of strategic initiatives.
• Experience introducing new technology, workflows, and processes in a post-sales or Customer Success organization, including renewals, onboarding, adoption, or customer health programs.
• Skilled at setting targets and KPIs, managing executive stakeholders, and using AI tools to accelerate program delivery.

What You’ll Do:

• Own delivery of programs for the Customer Success team, including requirements gathering, timelines, UAT, quality, training, and launch.
• Evaluate existing processes and systems, translate business needs into scalable solutions, and drive implementation with functional and technical owners.
• Establish success measures and track adoption and business outcomes to ensure delivered programs achieve their intended value.