Own the strategy, roadmap, and calendar for digital customer success programs across the entire lifecycle.
Design and build automated journeys in Gainsight, including email campaigns and in-app messages.
Analyze engagement data to identify gaps, report performance, and deliver recommendations to leadership.
6sense is an industry-leading technology company that helps organizations multiply growth, retention, and efficiency through AI-powered insights. Its culture emphasizes passion, purpose, and belonging, with employees encouraged to take risks, own outcomes, and create value for customers.
Drive strategic RevOps initiatives by turning priorities into structured program plans with clear owners and milestones.
Establish program governance and operating rhythms, including status meetings, decision logs, and standardized reporting.
Coordinate cross-functional alignment across Sales, CS, Marketing, and RevOps, and manage risks, issues, and dependencies.
LaunchDarkly is a feature management platform that helps developers release software faster and with greater control. The company values a humble, collaborative, and respectful team culture and is committed to diversity and inclusion.
Lead and coach a team of Revenue Architects to drive enterprise customer value and adoption.
Architect AI-driven workflows that modernize revenue operations and accelerate time-to-value.
Partner with executives in financial services and healthcare to deliver measurable revenue outcomes.
Gong provides an AI-powered Revenue Intelligence platform that helps revenue teams win by unifying data, insights, and workflows. Trusted by over 5,000 companies, Gong's culture values innovation, transparency, and making a visible impact.
Lead complex, cross-functional enablement programs that translate commercial strategy into scalable field readiness.
Define program scope, success criteria, governance structures, and integrated plans to manage risks and interdependencies.
Partner with senior stakeholders to drive alignment, change management, and measurable business outcomes.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions, serving over 75,000 companies and 84% of the Fortune 500 with products like CisionOne, Brandwatch, and PR Newswire. The company fosters an inclusive, collaborative culture where diversity drives innovation and employees can be their authentic selves.
Own retention and consumption across the full customer base, driving gross retention and expansion.
Lead and develop a team of managers and CSMs, building playbooks and capacity models that scale.
Partner cross-functionally with Sales, Services, and Product to deliver value and shape the customer journey.
Backstory (formerly People.ai) is an AI answers platform for sales teams, trained on billions of sales interactions to deliver trusted answers in existing workflows. The San Francisco-based company is backed by leading investors, recognized by Gartner and Forrester, and listed on the Inc. 5000.
Lead program management across a portfolio of Alma projects, including planning, timelines, and stakeholder alignment.
Flex across different Alma initiatives as priorities evolve, bringing structure to new or ambiguous workstreams.
Drive clarity on priorities, owners, and decision points, and escalate risks with mitigation plans.
Spring Health is a global mental health company eliminating barriers to mental health with an AI-native platform. The company reaches over 170 million people worldwide, and Alma, a part of Spring Health, has over 20,000 therapists and $220.5M in funding, recognized as one of Inc's Best Workplaces.
Develop trusted advisor relationships with executive sponsors and align activities with customer business goals.
Drive adoption, training, and best practices to maximize customer value and ROI.
Identify growth opportunities and collaborate with sales to ensure retention and renewals.
Specright provides a purpose-built platform for Specification Management, helping companies digitize and act on supply chain data. It is an energetic, 100% remote company with an entrepreneurial, informal, and fast-paced culture.
Own the end-to-end Lead-to-Cash roadmap, from demand capture to recognized revenue, across all teams.
Lead CPQ selection, implementation, and cross-functional alignment across Marketing, Sales, Finance, Legal, and Ops.
Drive KPIs, change management, and AI-agent-ready process design for a scalable revenue operation.
Juniper Square unifies technology, data, and fund administration for private markets, trusted by 2,300+ GPs. Founder-led since 2014, the company has 1,000+ employees and a culture of ownership, urgency, transparency, and collaboration.
Own the post-sale engine of the business, accountable for client experience across Activation, Measurement, and Audiences.
Establish the operating system, metrics, and AI-driven processes to scale client operations and account management.
Lead and integrate two departments into one client-facing team, driving retention, renewal, and expansion.
InMarket is the leader in 360-degree consumer intelligence and real-time activation for top brands, offering data-driven marketing and attribution platforms. The company serves thousands of brands and emphasizes diversity, equity, and inclusion in its culture.
Lead, manage, and develop Account Leaders and Product Operations teams to ensure client success and operational excellence.
Serve as the primary steward of client relationships, driving strategic business reviews and proactive risk management.
Oversee forecasting, partner management, and continuous improvement initiatives to scale organizational capabilities.
Kobie is a loyalty solutions provider that helps brands build lasting emotional connections with consumers. It has been named a Top Workplace in the USA and embraces a flexible, remote-first culture with a focus on collaboration and growth.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Lead large-scale cross-functional commercial and GBS launch readiness programs with Stripe-wide impact.
Partner with Deal Pricing, Deal Strategy, and sellers to develop custom commercial approaches and scale go-to-market.
Identify systemic issues, propose holistic solutions, and drive alignment with senior leadership.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments, grow revenue, and accelerate new business opportunities. Stripe is a global company with a high-agency, ambitious culture focused on increasing the GDP of the internet.
Lead high-impact programs that evolve CX support delivery, starting with expanding BPO partnerships.
Build data-driven cases for moving support work between models, from incubation to AI-powered tooling.
Own transitions end-to-end, ensuring measurable outcomes and continuous improvement across the ecosystem.
Mercury is a fintech company providing banking services and financial tools for businesses. The company values diversity and belonging and is an equal opportunity employer.
Lead and scale a high-performing Customer Success organization for PowerSchool's largest strategic portfolios, driving retention and value realization.
Build executive relationships and serve as the Voice of the Customer to align product roadmap with market needs.
Own key SaaS metrics like GRR, design engagement models, and foster a culture of proactive, value-driven success.
PowerSchool is a global leader of cloud-based software for K-12 education, powering the educational ecosystem from central office to home. The company employs a dedicated team of innovators with a culture focused on engaging, empowering, and improving the K-12 education experience.
Develop and execute customer success strategy to drive retention, adoption, and long-term value.
Lead strategic account planning, executive engagement, and revenue expansion with Sales.
Scale a high-performing organization, champion AI adoption, and use data to optimize success.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. We surpassed $3B in revenue as a public benefit corporation balancing customer, employee, society, and investor interests.
Own a portfolio of top enterprise accounts, driving value, adoption, and renewal.
Build executive relationships and lead business reviews that tie Netomi's AI platform to outcomes.
Own renewals, forecast accuracy, and expansion discovery with Account Management.
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.
Own a portfolio of high-value enterprise accounts as their primary point of contact and advocate.
Drive revenue retention and expansion through long-term success strategies and executive business reviews.
Manage escalations end-to-end, spot at-risk accounts early, and turn successful clients into references.
Traild is a high-growth SaaS company combining AI, automation, and payments infrastructure to power B2B finance. They have a world-class culture (eNPS 68) and are building the infrastructure behind modern finance.
Own a portfolio of customer relationships, driving adoption, retention, and renewals.
Lead onboarding, training, and business reviews to ensure confident rollout and ROI.
Partner with Product and Engineering to surface customer insights and resolve issues.
Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI. They are a profitable, rapidly growing company with a team of roughly 140 people distributed across North and South America, valuing ownership, transparency, and continuous improvement.
Act as a trusted C-suite advisor owning post-sale customer relationships to drive satisfaction and retention.
Lead high-complexity transformations in strategic accounts, aligning ServiceNow capabilities with customer business objectives.
Partner with sales and Impact teams to identify risks, opportunities, and ensure product adoption and renewals.
ServiceNow is a global market leader providing AI-enhanced cloud platform that connects people, systems, and processes to help organizations work smarter. Founded in 2004, the company serves over 8,100 customers worldwide, including 85% of the Fortune 500, with a culture focused on innovation and making the world work better.
Lead and develop a team of CSMs across SMB, Mid-Market, and Enterprise, owning retention, adoption, and renewal targets for the ApartmentIQ customer base.
Coach the team through regular 1:1s, call shadowing, and account reviews, building a proactive renewal process and managing risk and churn.
Partner with Sales, Product, and Support, serving as the voice of the customer and building executive relationships with strategic accounts.
We build industry-leading martech and data products for the PropTech space, with a focus on AI and data SaaS products. We are a fully remote team of 100+ across the U.S., profitable with $30M+ raised, and operate with a strict no a**holes policy and a culture of high performance.