Customer Success Analyst - Public Procurement

About the Role:

• Build and maintain professional, trusted relationships with customers across your assigned portfolio.
• Manage customer expectations, understand needs, and demonstrate value through strategic reviews.
• Monitor customer health, proactively identify risks, and develop recovery strategies to retain customers.

Key Responsibilities:

• Develop engagement strategies for accounts, ensuring high satisfaction and NPS scores.
• Identify upselling and cross-selling opportunities based on customer usage patterns.
• Handle churn situations and implement recovery plans to restore long-term value.

What We Look For:

• Higher education in Administration, Law, Public Management, or related fields.
• Experience in Customer Success, account management, or client-facing roles with public procurement knowledge.
• Strong analytical, organizational, and communication skills, with a customer-oriented mindset.