Source Job

• Serve as a trusted advisor to strategic customers in Latin America, driving adoption of satellite imagery and geospatial solutions.
• Build relationships with federal, state, and municipal agencies to translate regional challenges into impactful outcomes.
• Identify expansion and renewal opportunities, collaborating with Sales to secure long-term customer value.

Planet designs, builds, and operates the largest constellation of imaging satellites in history, providing a revolutionary cloud-based platform for commercial, environmental, and humanitarian sectors. They are a global company with a people-centric culture, employing experts across hardware, software, and data, with offices in multiple countries.

• Own the ongoing relationship with an assigned portfolio of Strategic and Scale accounts, being the primary point of contact.
• Monitor usage, sentiment, and health signals, keeping CRM data current and flagging risks and opportunities early.
• Develop commercial awareness and escalate churn risks or expansion potential to the relevant Account Executive or Head of Customer Success.

Sedna builds an AI-powered platform to make global trade more efficient, transparent, and sustainable. They are a growing company focused on transforming global trade with a collaborative and innovative culture.

• Build and nurture trusted advisor relationships with assigned customers to ensure value and alignment.
• Lead customers through onboarding and drive adoption through proactive engagement.
• Monitor customer health metrics and collaborate cross-functionally to meet renewal and expansion targets.

Tenable is the Exposure Management company, helping over 40,000 organizations understand and reduce cyber risk. With a global team supporting 65% of the Fortune 500, Tenable fosters a culture of belonging, respect, and excellence.

• Manage a portfolio of strategic customers, ensuring engagement, satisfaction, retention, and long-term success.
• Build strong relationships with clients by understanding their goals, challenges, and business needs.
• Monitor customer success indicators and create action plans to improve retention and growth.

Our partner is a technology company dedicated to delivering exceptional customer success solutions. They maintain a collaborative and flexible remote culture with a focus on professional development.

• Manage a portfolio of strategic accounts, driving retention and growth through strong relationships.
• Oversee contract renewals, pricing, and negotiations, identifying upsell and cross-sell opportunities.
• Collaborate with sales and customer success to ensure a seamless customer experience.

Lightcast is a global leader in labor market insights, helping organizations understand and leverage workforce data. With offices in the US, UK, Europe, and India, the company values diversity and encourages authenticity.

• Develop and nurture relationships with clients to ensure successful campaigns.
• Be a trusted advisor on our DemandFactor offerings.
• Collaborate with internal experts and sales to deliver excellent results.

We are a demand generation company that helps clients achieve successful campaigns through our DemandFactor offerings. Our team is collaborative and tech-savvy, focused on building strong customer relationships.

• Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
• Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
• Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.

Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.

• Drive strategic success planning and engagement across enterprise, highly regulated, and public sector accounts, from onboarding through renewal.
• Partner with Customer Success Engineers to orchestrate a first-class onboarding experience and ensure customer use cases are delivered on time.
• Proactively identify risks, develop mitigation plans, and collaborate with Sales to deliver Executive Business Reviews and QBRs.

Tines powers some of the world's most important workflows with an intelligent workflow platform that applies AI, automation, and integration. Founded in 2018, the company is growing rapidly and serves diverse customers from startups to public companies, fostering a culture of simplicity, speed, and soundness.

• Drive growth from existing customers through upselling and cross-selling, meeting individual quotas.
• Manage the full sales cycle, develop relationships, and deliver consultative sales presentations.
• Collaborate cross-functionally with Marketing, Product, and Customer Success teams to optimize customer experience.

Qualio is a unified quality and compliance management platform helping regulated organizations get products to market faster. The team is all-remote, distributed across North America, Europe, and Australia.

• Prioritize customer satisfaction and maximize their return on investment while enhancing their overall experience.
• Cultivate trust-based relationships with key decision-makers and serve as the primary point of contact for customers.
• Proactively identify trends, define business objectives, and regularly assess customer progress to ensure success.

DMI is a leading provider of digital services and technology solutions for public sector and commercial clients. Recognized as a Top Workplace, DMI fosters a culture of integrity, ownership, and customer focus.

• You will own customer retention across your portfolio, managing renewals and collaborating with Account Managers on QBRs and growth opportunities.
• You will drive product adoption and account growth by leading training, best practices, and embedding Brandwatch into customer workflows.
• You will act as a trusted advisor, building relationships with executive stakeholders and ensuring customers achieve business outcomes.

We are the global leader in consumer and media intelligence, engagement, and communication solutions, equipping PR, marketing, and social media professionals with data-driven tools. With over 75,000 companies and 84% of the Fortune 500 as clients, we foster an inclusive culture where employees can be their authentic selves and perform at their best.

• Build trusted customer relationships and serve as a strategic advisor to understand goals and challenges.
• Develop and manage customer success plans, monitor adoption and health, and demonstrate ROI.
• Own the full renewal lifecycle including pricing, negotiation, and closing, while identifying upsell opportunities.

Lightcast is a global leader in labor market insights, providing data and analytics to drive economic prosperity and mobility. The company has offices in the US, UK, Europe, and India, and is committed to diversity and inclusion.

• Manage a portfolio of SMB customers, building long-term relationships and driving adoption.
• Conduct regular check-ins to assess satisfaction and guide customers through challenges.
• Identify upsell and renewal opportunities while acting as the voice of the customer internally.

This partner company provides technology solutions and customer success services to small and medium-sized businesses. They foster a collaborative, people-first culture with autonomy and opportunities for growth.

• Manage and retain a book of customers under $20-30k ARR, driving adoption through playbooks and proactive outreach.
• Build strong relationships with stakeholders, identify risks using health analytics, and deliver personalized recommendations.
• Meet or exceed quarterly ARR retention and expansion quota targets, documenting progress and managing escalations.

Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout.

• Deliver an 11-star onboarding experience and own the client relationship from handoff onward.
• Keep every relationship warm and churn risk low through regular check-ins and proactive value-add.
• Run weekly account-health reports and be the voice of the customer to the product team.

They are a tech-enabled, ISO 17025-accredited testing lab that verifies product claims for consumer brands, turning results around in ~3 days. They are a fast-growing startup backed by top-tier VCs, with a culture of high performance and transparency.

• Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
• Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
• Conduct proactive meetings and quarterly business reviews to enhance customer retention and expansion.

Certn is a background screening company that simplifies trust through easy background checks. The company has raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and fosters a remote-first, high-performance culture with a no-jerk policy.

• You own a portfolio of customer accounts as their primary point of contact throughout the customer lifecycle.
• You manage the renewal process end-to-end with accurate forecasting and on-time renewals.
• You identify and drive upgrade and expansion opportunities within your book of business.

EasyLlama is on a mission to end checkbox compliance by reinventing compliance training with engaging, bite-sized, mobile-first learning. We are a bootstrapped, profitable company trusted by over 6,000 organizations, including Shake Shack and Sephora, and recognized on the Inc. 5000 list with a 96% G2 rating.

• Lead and support a regional team of Customer Success Managers in post-sales customer engagement, driving growth and retention across strategic accounts.
• Drive post-sales commercial performance by equipping CSMs to identify expansion opportunities and execute value-based renewals.
• Act as the voice of the customer, translating feedback into recommendations for internal teams and championing advocacy programs.

G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly and efficiently. The company is a diverse, remote-first team with a culture that fosters innovation and values every contribution.

• Manage a portfolio of school and school district accounts to ensure product adoption and retention.
• Build trusted client relationships through proactive account management and training coordination.
• Collaborate with internal teams to resolve issues and contribute to continuous customer experience improvements.

The company provides a SaaS-based education solution that helps educators and students plan successful futures. It fosters a mission-driven, inclusive culture focused on learning and innovation.

• Build relationships with your customers: manage your own portfolio, understand their businesses, and become a trusted point of contact.
• Reduce customer churn: proactively contact customers at risk, understand their needs, and help bring them back.
• Help customers grow: identify opportunities to increase product adoption and make Finom their primary business account.

Finom is a European tech startup developing an all-in-one financial B2B platform that integrates banking, accounting, and invoicing for entrepreneurs. With over $346 million in total funding and a collaborative, inclusive culture, they empower employees to make a real impact across Europe.