Client Support Representative
Benefits
Unlimited PTO
12w maternity
12w paternity
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The Role:
- Provide world-class support with empathy, humility, and heart.
- Advise and empower clients by providing conscientious, comprehensive, and knowledgeable support.
- Enable camps to optimize their business processes in order to spend time creating a positive impact for kids.
A Typical day as a CSR:
- Prioritize the most urgent tickets(support requests from clients) and dive in.
- Respond to each client with eloquent and clear instructions that solves their problem and educates them for future cases.
- Document relevant notes in our CRM.
Schedule:
- Mid-August through May: ~40 hours/week, M-F, our team takes staggered shifts to cover 7am - 5pm MT.
- June through mid-August: 40 hours/week Staggered shifts to cover 7 am - 6 pm MT weekdays.
- Work 6-7 weekend day shifts over the summer.
Campminder
Campminder builds software for summer camps, an industry that enables meaningful experiences for kids. They have 20+ years of experience, are stable and profitable, and have a loyal customer base and a values-led culture.