Coordinate schedules of remote and field technical resources to maximize utilization.
Create and assign service requests from phone, email, or other channels and escalate as needed.
Act as client point of contact, monitor open tickets, and ensure team meets SLA commitments.
CyberSheath Services International LLC is a rapidly growing Managed Services Provider focused on cybersecurity for the Defense Industrial Base. We are a fast-growing, self-motivated team that values out-of-the-box thinking and wearing many hats.
Coordinate technical support operations and route support tickets across the Technical Assistance Center to ensure timely resolution.
Prioritize and schedule work for TAC engineers based on client impact, urgency, and SLA requirements.
Maintain closed-loop client communication, monitor escalations, and track service data in ConnectWise.
ADNET, a New Charter Company, delivers best-in-class IT solutions and technical support services to small and medium-sized businesses across North America. The company invests in employee growth and fosters an inclusive, collaborative culture where every team member contributes to collective success.
Serve as the primary point of contact for clients, field crews, and leadership.
Coordinate scheduling, dispatching, and work orders to keep projects on track.
Identify process improvements and support administrative functions to build a more efficient organization.
We are an irrigation and outdoor lighting company supporting Seattle-area operations. We are a growing team looking for a proactive, process-minded coordinator to help build efficient systems.
Schedule and monitor daily technician schedules and dispatch work orders by priority and location.
Contact customers to confirm next-day appointments and answer questions on rebates, warranties, and system operations.
Coordinate parts scheduling, warranty installations, and maintain accurate technician database.
Parker & Sons provides heating, cooling, plumbing, and electrical service to homes and businesses. Serving Arizona for over 50 years, the company is known for its customer-focused culture and A+ BBB rating.
Schedule service calls for field service technicians across the US based on priority and location
Create and route service tickets to service agencies while acting as a liaison between clients and technicians
Respond to service requests via phone and email and deliver excellent customer service
CGS Nexus coordinates service operations and dispatch for field technicians across the United States. They value clear communication, flexibility, and teamwork in a remote-first culture.
Schedule and coordinate field technicians based on priority, location, and availability.
Monitor service tickets, track SLA compliance, and maintain accurate service documentation.
Coordinate with customers, vendors, and internal teams to ensure quality, efficiency, and customer satisfaction.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional growth.
Manage inbound customer calls and book service appointments.
Coordinate technician dispatch based on availability and location.
Maintain accurate records and escalate complex issues as needed.
Jobgether is an AI-powered job matching platform connecting candidates with hiring companies. It fosters a collaborative remote work culture with support and training for virtual assistants.
Manage high volumes of incoming service requests via phone and chat, ensuring timely ticket creation and accurate documentation.
Perform initial ticket triage, assess scope and impact, and assign tickets to appropriate technicians based on urgency and skill sets.
Monitor service levels, conduct follow-up calls, and maintain accurate records to ensure no request goes unresolved.
US Security & IT provides IT services and security solutions to clients. They are a remote-first company with a collaborative team environment and a strong focus on customer satisfaction.
Handle inbound calls and messages as the main customer contact for a plumbing company.
Schedule appointments, coordinate dispatch, and manage administrative records.
Support CRM updates, follow-ups, and escalation routing to the owner.
Ottawater provides plumbing services in Ottawa, Canada, and needs a reliable front-office coordinator. They are a small, customer-focused team that values proactive communication and organized support.
Handle inbound customer calls and schedule mobile tire service appointments.
Coordinate technician dispatch and scheduling based on location and availability.
Provide administrative support and maintain accurate customer and service records.
20four7VA is a global virtual assistant company that connects clients with remote independent contractors. They provide support, training, and a vibrant community for their contractors.