Connect with customers via phone/email/chat/social media to resolve questions or concerns.
Calmly de-escalate issues, escalate when necessary, and track call information for reporting.
Upsell if required and provide feedback on call issues.
TP is a global digital business services company that helps brands streamline their business. With over 500,000 employees speaking more than 300 languages, they focus on community support and client sustainability.
Manage relationships with a defined group of Bodyshops to maximize compliance and profit for a motor manufacturer client.
Analyse performance data and conduct audits to ensure Bodyshops meet targets and adhere to standards.
Actively promote programmes and coach Bodyshops on business improvement plans.
Activate Group is a fast-growing UK business with over 1,000 team members that works with fleets, insurers, and manufacturers to manage vehicle repair journeys. Their culture emphasizes making 'someone's bad day better' through accountability, improvement, and teamwork.
Review and investigate vehicle service contract claims to determine coverage and eligibility.
Collaborate with repair facilities to evaluate repair needs and authorize covered work.
Calculate repair costs, negotiate fair pricing, and maintain clear documentation of claim decisions.
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services. The company fosters a collaborative, results-driven culture with teams across operations, technology, risk, finance, marketing, and sales.
Accurately capture Auto and Property claims, ensuring complete First Notice of Loss documentation and triaging exposures.
Provide consultative policy guidance and effortless customer experiences to help customers understand coverage and next steps.
Collaborate with teams and vendors to drive timely claim resolution and maintain accuracy and compliance.
Liberty Mutual is a Fortune 100 insurance company that helps people navigate life's uncertainties with coverage and claims services. They are a large employer with a focus on inclusion and employee well-being, offering comprehensive benefits and professional development.
Provide technical expertise and operational support to the Authorized Repairer Network, diagnosing vehicle concerns and guiding repair processes.
Investigate and analyze technical faults, delivering clear and actionable recommendations while creating detailed technical reports.
Manage MSX and client assets in full compliance with company policies, engaging with technical departments independently.
MSX has been a trusted partner to leading vehicle manufacturers and mobility organizations globally for over 30 years, with a focus on sales performance, repair optimization, and consumer engagement. The company has a global team and offers a dynamic international working environment, emphasizing diversity and employee empowerment.
Act as central contact for strategic and operational roadside assistance, developing efficient repair and support processes.
Build and manage a central knowledge base, create training materials, and oversee training programs for service agents and external partners.
Optimize 1st and 2nd level support interfaces, define escalation paths, and evaluate new technologies like AI and AR for service improvement.
Bosch Service Solutions Magdeburg GmbH provides innovative services in Mobility Solutions, Consumer Goods, Industrial Technology, and Energy and Building Technology. The company is part of the global Bosch group and values collaboration, quality, and continuous improvement.
Process inbound claim contacts from dealers, repair facilities, sales agents, and contract holders.
Manage queue contacts via phone, email, and chat channels.
Correspond with vendors and assist with claim estimation and cost comparison.
Protective helps protect customers against life's uncertainties by providing insurance and claims services. The company offers comprehensive benefits and promotes work/life balance with a focus on employee wellbeing.