Lifecycle Customer Success Manager

Key Responsibilities:

• Manage a high-volume portfolio of established Buildium customers, balancing scaled outreach with targeted 1:1 engagement.
• Conduct customer conversations to understand evolving business objectives, operational challenges, and opportunities to increase value from Buildium.
• Design and execute lifecycle programs that re-engage customers, strengthen adoption, and support continued customer maturity.

Qualifications:

• Minimum of 2+ years of combined experience in Customer Success, Account Management, Sales, or another revenue-driving customer-facing role, ideally within a software or SaaS organization.
• Strong understanding of the SaaS customer lifecycle, including adoption, retention, expansion, renewal, and long-term value realization.
• Proven ability to manage a high-volume book of business while delivering targeted, consultative customer interactions.

Salary and Benefits:

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes health, dental, and vision insurance.
• Retirement savings plan with company match, paid time off and holidays, and professional development opportunities.
• Performance-based bonus based on position, with compensation varying by location and qualifications.