Patient Advocate

Accountabilities:

• Manage inbound and outbound communications with patients regarding medical bills, insurance claims, and account balances.
• Explain insurance benefits, deductibles, co-pays, and out-of-pocket responsibilities clearly and empathetically.
• Collaborate with Accounts Receivable, Billing, Coding, and Account Management teams to resolve complex issues.

Requirements:

• 3+ years of experience in U.S. healthcare Revenue Cycle Management, medical billing, or patient services.
• Strong understanding of U.S. healthcare revenue cycle workflows, including eligibility, billing, claims, and denials.
• Exceptional verbal and written English communication skills with ability to handle sensitive financial discussions.

Benefits:

• Remote work opportunity in India with full-time employment.
• 30 days of total leave per calendar year plus annual public holidays.
• Mediclaim/health insurance coverage and group term life insurance.