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Role Overview:
- Own a book of customers end to end, managing projects from kickoff to launch and driving retention and expansion.
- Work mainly with staffing industry customers, integrating with ATS systems like TempWorks, Avionte, and Bullhorn.
- Report directly to the Head of Customer Success and work alongside a six-person team.
Who We're Looking For:
- 2-5 years managing projects with real deadlines and stakeholders, ideally customer-facing.
- Strong communication skills, able to overcommunicate and set expectations clearly.
- Comfortable getting technical with the product and building automations without engineering.
Why You'll Thrive Here:
- You're entrepreneurial and treat your accounts like your own business.
- You're a consultative problem solver who digs into the why behind customer requests.
- You thrive in a fast, evolving startup and want to help build a customer success program from the ground up.
Whippy
Whippy is a communication, automation, and AI agent platform that powers calls, texts, email, and AI agents for businesses. They are a bootstrapped, profitable, fast-growing company with over 1,000 customers and a six-person customer success team that operates with a high-performance, low-bureaucracy culture.