Handle routine customer service tickets for tracking inquiries and document retrieval.
Retrieve and send order documents such as MTRs, COCs, and invoices via Zendesk.
Document and close tickets, escalate complex issues to the customer service team.

Requirements:

Customer service or ticket-based support experience with excellent written English.
Proficiency in Zendesk and ability to learn client systems quickly.
Attention to detail and comfort working with high volume of written requests.

What We Offer:

Competitive rates and weekly payments for independent contractors.
Free training and upskilling opportunities to enhance your skills.
A supportive community and constant guidance from the team.

20four7VA

20four7VA is a global platform that matches businesses with independent contractors for remote administrative and customer service roles. The company provides free training, upskilling, and a vibrant support community for its contractors.

Apply for This Position