Call US labs and partners to resolve turnaround times, results status, and order issues
Work the Tier 1 call-request queue, prioritizing by urgency and hitting response-time targets
Document every outcome accurately so teammates can act without follow-up
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. We're a remote-first team of about 60, backed by top investors, working to make healthcare personalized, proactive, and affordable.
Provide exceptional customer support via live chat, WhatsApp, and email, resolving client issues related to logistics, orders, and website bugs.
Onboard and train new team members, coach colleagues, and handle complex escalations to ensure seamless customer experiences.
Collaborate cross-functionally with all departments to address root causes of customer issues and drive continuous improvement.
Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive suppliers worldwide. With annual transactions over $300M and a team distributed across 8+ countries, the company fosters a collaborative, low-hierarchy culture focused on empowerment and continuous learning.
Own and resolve inbound contractor tickets in Zendesk, including payment, identity, and onboarding issues.
Serve as the single point of contact for contractors, coordinating across teams for resolution.
Monitor annotator requests on Discord and apply P0-P3 severity classification to incoming tickets.
HumanSignal is a human data partner for companies building AI models, providing real-world data creation, annotation, and delivery. They operate Label Studio, an open-source data labeling platform used by over 1 million practitioners worldwide.
Respond to customer queries via phone, email, and chat while ensuring satisfaction.
Create tickets, record all customer interactions, and escalate issues as needed.
Familiarize yourself with client products and services, and handle basic QA tasks during downtime.
A-TSP is a customer service provider delivering support to clients' customers through various channels. The company emphasizes flexibility and professional customer service in a work-from-home setup.
Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.
Reviews and classifies incoming support tickets by product, issue type, and urgency.
Routes tickets to the right subject matter expert and tracks them against response windows.
Maintains ticket records, spots recurring patterns, and escalates aging items as needed.
Alchemy maintains certification content for CompTIA. The team handles a high volume of learner and instructor support tickets, emphasizing clear coordination, accurate routing, and consistent weekday availability.
Provide real-time support and own escalations for secondary tow operations, negotiating release rates and managing impounded vehicle releases.
Handle high-priority requests, calls, and chats while keeping accurate records in Zendesk and giving clients real-time visibility.
Act as the go-to senior escalation point, partnering with team members and flagging recurring issues to leadership.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. As a remote-first community, HONK values inclusion, flexibility, and collaboration, with a diverse team dedicated to digital innovation and excellence.
Support post-order fulfillment of hardware and software, including shipment scheduling and delivery confirmation.
Coordinate with Order Management, Finance, Warehouse, and Operations to keep orders moving and records accurate.
Identify and troubleshoot routine fulfillment issues such as shipment discrepancies and license errors.
BlueCat provides network infrastructure solutions for large enterprises, specializing in intelligent network operations and automation. They have global teams and a culture that values trust, collaboration, and innovation.
Handle inbound customer calls and schedule mobile tire service appointments.
Coordinate technician dispatch and scheduling based on location and availability.
Provide administrative support and maintain accurate customer and service records.
20four7VA is a global virtual assistant company that connects clients with remote independent contractors. They provide support, training, and a vibrant community for their contractors.
Be the go-to hero for customers, resolving questions and issues across email, live chat, and Zoom on the first contact.
Translate complex product issues into clear, friendly explanations for non-technical restaurant owners and staff.
Partner with Product and Engineering to write actionable bug reports and proactively spot recurring issue patterns.
HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.
Verify seller documents and vehicle details for authenticity and accuracy.
Call and text U.S. sellers to confirm intent and collect missing information.
Manage the Submitted queue, update CRM, and meet daily quotas.
Veta Virtual is a remote staffing company that connects global talent with client businesses. They offer a supportive culture and place specialists with high-growth clients like an online car auction marketplace.
Support SeatGeek customers through phone, email, and live chat
Resolve questions about tickets, delivery, transfers, payments, refunds, and event changes
Take ownership of issues, document interactions, and escalate when needed
SeatGeek is a live-event ticketing platform that uses technology and a fan-first attitude to modernize how people access events. The company values ownership, transparency, and continuous improvement in a collaborative, fast-moving team environment.
Provide customer support to nonprofits, schools, and libraries across multiple channels and work each issue through resolution.
Onboard new accounts, train customers on products and services, and process orders and account transactions.
Document workflows in CRM, track key metrics, and prepare reports for the Senior Manager of Operations.
Mission Telecom is a nonprofit wireless broadband provider and grantmaking foundation that partners with nonprofits, schools, and libraries to close the digital divide. The company fosters an environment of innovation, collaboration, and purpose-driven work.
Handle inbound contacts via email, phone, and live chat across the full Dutchie platform, troubleshooting POS, ecommerce, payments, and hardware issues.
Triage payments and compliance workflows, including Pay by Bank issues, METRC package tags, and inventory receiving.
Work alongside AI-assisted support tooling, document every contact, and escalate unresolved issues within 20 minutes.
Dutchie is an all-in-one technology platform powering the cannabis industry with Point of Sale, E-commerce, Payments, and Loyalty & Marketing. We power thousands of dispensaries across 40+ markets in the US and Canada, have raised over $600M in funding, and have been named in Fast Company's 10 Most Innovative Companies in North America and LinkedIn's Top 50 Startups.
Assist renter customers with placing utility orders and explaining their options via phone, text, and email.
Make outgoing calls to follow up with renters and utility providers to ensure order completion.
Provide additional client support as needed to support the growing team.
Utility Profit partners with property managers to boost their earnings through a unique 'found revenue' service that enhances the tenant move-in experience. With a distributed team of over 40 employees, the company fosters a supportive and innovative culture.
Manage inbound customer requests and serve as the primary point of contact for assigned accounts
Gather and clarify custom jewelry requirements, translating them into actionable instructions for internal teams
Coordinate with CAD designers, production, and operations to ensure orders move smoothly from concept to delivery
Frontier helps companies grow full-time, cross-functional teams abroad, placing top talent in US-based startups and high-growth companies. It is a subsidiary of Fresh Prints, a fully remote 380-person company with most of its team in India and the Philippines.
Provide customer support via tickets, phone, email, and virtual meetings to help customers use Texada's applications.
Troubleshoot and resolve complex software issues while managing urgent incidents and coordinating with internal teams.
Create training documentation and knowledge articles, and coach customers on best practices.
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.
Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
Resolve customer issues with swift response times and make customer satisfaction a top priority.
Collaborate with other teams to tackle root causes of customer issues and serve as the voice of the customer.
Nivoda is a global B2B diamond and gemstone marketplace that connects jewelry retailers with competitive, high-quality suppliers. It operates in a fast-paced, scale-up environment with a culture of empowerment, continuous learning, and growth.
Manage all order processing activities and act as a one-stop shop for field operations needs.
Update QAD ERP and CRM systems and maintain the customer database.
Work with sales teams to ensure on-time order fulfillment and resolve scheduling or shipping issues.
SI-BONE is a publicly traded medical device company that pioneered minimally invasive sacropelvic solutions with its iFuse Implant System for SI joint fusion. The company is fast-growing, has been used in over 90,000 procedures, and values agility, creativity, and teamwork.
Answer incoming calls and emails, explain services and pricing, and respond to customer questions.
Communicate arrival windows, review technician reports, and upload service reports to Jobber.
Follow up on unpaid invoices and quotes, coordinate return visits, and help technicians locate properties.
My Hero VA provides virtual assistant staffing solutions, connecting businesses with remote support staff. They are currently hiring a bilingual Customer Service & Administrative Assistant to support a Florida pool leak detection and repair company.